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Procuring Progress

Ombudsman Report “Procuring Progress” Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements Paul Dubé Ombudsman of Ontario March 2017 Table of Contents Executive …
Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.
/en/our-work/investigations/procuring-progress

Counter Encounter

“Counter Encounter” Investigation into a complaint about the Township of Red Rock Paul Dubé Ombudsman of Ontario May 2017 Table of Contents Overview ............................................................................................................... 3 Complaint …
Investigation into a complaint about the Township of Red Rock.
/en/our-work/investigations/counter-encounter

Submission on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017

Submission to the Standing Committee on Social Policy on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017 Paul Dubé Ombudsman of Ontario April 2017 Table of Contents Background: Ombudsman’s …
On April 11, 2017, Ombudsman Paul Dubé made a presentation to the Standing Committee on Social Policy regarding Bill 68, Modernizing Ontario's Municipal Legislation Act, 2017.
/en/our-work/submissions-government/submission-bill-68-modernizing-ontarios-municipal-legislation-act-2017

French Language Services Commissioner to investigate in-person service delivery at ServiceOntario

(TORONTO – April 1, 2025) French Language Services Commissioner Carl Bouchard today announced that he is launching an investigation into service in French at ServiceOntario locations. "We hear regularly from people who say they were either unable to be served in French by ServiceOntario staff, or …
/en/news/media-releases/french-language-services-commissioner-investigate-person-service-delivery-serviceontario

Commissioner urges Ontario to create a digital directory of public services subject to the FLSA

French Language Services Commissioner presents his 2023-2024 Annual Report; urges Ontario to create a digital directory of public services subject to the French Language Services Act (TORONTO, December 5, 2024) – In his 2023-2024 Annual Report, released today, French Language Services Commissioner …
/en/news/media-releases/commissioner-urges-ontario-create-digital-directory-public-services-subject-flsa

Ontario government urged to make public health ads bilingual after investigation reveals shortfalls (Law Times)

Angelica Dino 24 July, 2024 This link opens in a new tab Law Times News French Language Services Commissioner Carl Bouchard has released a report urging the Ontario government to ensure all out-of-home advertising is bilingual. This follows an investigation which found that the government …
/en/news/speeches-and-articles/ontario-government-urged-make-public-health-ads-bilingual-after-investigation-reveals-shortfalls-law

French language services commissioner calls on government to ensure ads in public spaces are bilingual (The Trillium)

Sneh Duggal July 12, 2024 This link opens in a new tab The Trillium The province's French language services commissioner is calling on the government to ensure all of its advertising in public spaces is bilingual after he found that few ad campaigns during the COVID-19 pandemic included any …
/en/news/speeches-and-articles/french-language-services-commissioner-calls-government-ensure-ads-public-spaces-are-bilingual

FLS Commissioner urges Ontario to respect law; make all out-of-home advertising bilingual

(TORONTO – July 12, 2024) French Language Services Commissioner Carl Bouchard today released a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language …
/en/news/media-releases/fls-commissioner-urges-ontario-respect-law-make-all-out-home-advertising-bilingual

French language services commissioner receives highest level of complaints and inquiries since 2019 (The Trillium)

Sneh Duggal This link opens in a new tab The Trillium December 7, 2023 A sign for the French River between Sudbury and Parry Sound was missing something: French. So was a provincial ministry’s X account that was detailing the government’s plans to redevelop Ontario Place. These were just a few of …
/en/news/speeches-and-articles/french-language-services-commissioner-receives-highest-level-complaints-and-inquiries-2019-trillium

French Language Services Commissioner reports robust results for Francophones and 40% increase in cases

(TORONTO – December 7, 2023) French Language Services Commissioner Carl Bouchard today called on Ontario government ministries and agencies to train all frontline staff on how and why they are required to provide services in French. They should also ensure their social media accounts are in French …
/en/news/media-releases/french-language-services-commissioner-reports-robust-results-francophones-and-40-increase-cases

Ombudsman appoints Carl Bouchard as French Language Services Commissioner of Ontario

(TORONTO – December 4, 2023) After an extensive nationwide search to fill the position of French Language Services Commissioner on a permanent basis, Ombudsman Paul Dubé today announced that he has appointed Carl Bouchard to the role. Mr. Bouchard has served as Interim Commissioner since March 3, …
/en/news/media-releases/ombudsman-appoints-carl-bouchard-french-language-services-commissioner-ontario

French Language Services Commissioner reports “important advancements” in 2021-2022

(TORONTO – December 7, 2022) French Language Services Commissioner Kelly Burke today called on the province to build on its “strong commitment” to French language services by updating an outdated regulation and improving recruitment of bilingual public servants. In her third Annual Report, the …
/en/news/media-releases/french-language-services-commissioner-reports-important-advancements-2021-2022

Laurentian neglected obligations under French Language Services Act, says language commissioner (CTV)

Ian Campbell CTV March 31, 2022   A new report says Laurentian University, the Ministry of Francophone Affairs and the Ministry of Colleges and Universities neglected their obligations under the law when French language programs were cut. When the university declared insolvency last February, it …
/en/news/speeches-and-articles/laurentian-neglected-obligations-under-french-language-services-act-says-language-commissioner-ctv

Laurentian University violated French Language Services Act when it cut programs: report (CBC)

This link opens in a new tab CBC News March 31, 2022 Sudbury's Laurentian University violated Ontario's French Language Services Act when it cut 29 French-language programs in April 2021, according to a new report from the province's French language services commissioner. In her report, Kelly …
/en/news/speeches-and-articles/laurentian-university-violated-french-language-services-act-when-it-cut-programs-report-cbc

Laurentian program cuts violated French Language Services Act, commissioner finds (Sudbury.com)

Jenny Lamothe This link opens in a new tab Sudbury.com March 31, 2022 Laurentian University “neglected their obligations under the F rench Language Services Act during the university's financial restructuring process” the French Language Services Commissioner of Ontario said today. On March 31, …
/en/news/speeches-and-articles/laurentian-program-cuts-violated-french-language-services-act-commissioner-finds-sudburycom

French Language Services Commissioner recommends assessment tool to aid government in protecting Ontario’s “linguistic health”

(TORONTO – December 7, 2021) French Language Services Commissioner Kelly Burke today called on the province to ensure its services for Franco-Ontarians are truly equivalent to those in English, and provided without delay. In her second annual report, released today, the Commissioner: Provides …
/en/news/media-releases/french-language-services-commissioner-recommends-assessment-tool-aid-government-protecting-ontarios