Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Annual Reports
  • Case Stories
  • Investigations
  • Municipal Meetings
  • Submissions to government

Keyword

Category

  • Certificates and permits
  • Children and youth
  • Education - Daycare - Grade 12
  • Education - Post-Secondary
  • Employment
  • Energy and environment
  • (-) French language services
  • Health
  • Law and order
  • Money and property
  • (-) Municipalities
  • Social services
  • Transportation
Displaying 261 - 280 of 439

Municipality of Temagami - February 3, 2021

Ombudsman Report Investigation into complaints about closed meetings held by the Municipality of Temagami Paul Dubé Ombudsman of Ontario February 2021 Complaints about closed meetings held by the Municipality of Temagami February 2021 1 Complaints 1 My Office received complaints that council for …
Body
The Ombudsman received a complaint alleging that council for the Municipality of Temagami discussed matters during two closed meetings that did not fit into the exceptions in the Municipal Act. Council met in closed session on June 13, 2019 to discuss a harassment complaint under the personal matters exception. The Ombudsman found that the discussion only focused on the fact that a complaint had been made and did not include any personal information about identifiable individuals. Council met in closed session on November 7, 2019 to receive the findings of an Integrity Commissioner investigation and harassment investigations. During the meeting, council received legal advice from a lawyer. The Ombudsman found that the discussion fit within the exceptions for personal matters and advice subject to solicitor-client privilege.

Township of Lanark Highlands - February 2, 2021

The Ombudsman received complaints about the audio quality of a teleconference meeting held on August 11, 2020, by the committee of the whole for the Township of Lanark Highlands. The complainants alleged that the audio quality of the meeting was so poor that the public could not meaningfully follow …
Body
The Ombudsman received complaints about the audio quality of a teleconference meeting held on August 11, 2020, by the committee of the whole for the Township of Lanark Highlands.

Email fail

After requesting information from the Ministry of Health in French and receiving answers in English twice, a Francophone journalist complained to our Office. He also reported that the email signatures of the government employees he contacted were in English only. We discovered that all media …
Body
After requesting information from the Ministry of Health in French and receiving answers in English twice, a Francophone journalist complained to our Office.

Town of Plympton-Wyoming - February 10, 2021

Ombudsman Report Investigation into a complaint about a closed meeting held by the Town of Plympton-Wyoming on June 24, 2020 Paul Dubé Ombudsman of Ontario February 2021 Investigation into a complaint about a closed meeting held by the Town of Plympton-Wyoming on June 24, 2020 February 2021 1 …
Body
The Ombudsman received a complaint alleging that council for the Town of Plympton-Wyoming held a meeting on June 24, 2020 that did not fit within the closed meeting exceptions in the Municipal Act, 2001. The Ombudsman found that council contravened the Act when it discussed how to fill the council vacancy in closed session. The Ombudsman found that this portion of the discussion did not fit within the exception cited under the Act for “personal matters”. Further, because the discussion was not permitted to be closed to the public, council contravened the Act when it decided, in camera, to fill the vacancy by appointment rather than by holding a by-election. The Ombudsman found that council’s closed session discussion regarding two individuals interested in filling the council vacancy fit within the “personal matters” exception under the Act. The Ombudsman also found that council’s vote to consider a motion in open session was a direction to staff and permitted under the Act.

Township of Johnson - January 13, 2021

Ombudsman Report Investigation into a complaint about a meeting held by the Township of Johnson on October 29, 2019 Paul Dubé Ontario Ombudsman January 2021 Investigation into a complaint about a meeting held by the Township of Johnson on October 29, 2019 January 2021 2 Complaint 1 My Office …
Body
The Ombudsman received a complaint alleging that the committee of the whole for the Township of Johnson discussed matters during a closed session of a special council meeting on October 29, 2019, that did not fit within the exceptions to the open meeting rules in the Municipal Act. Further, the complainant alleged that the Township did not provide notice for the special council meeting. The Ombudsman found that the committee’s discussion about the employment history and qualifications of identifiable individuals fit within the personal matters exception to the Municipal Act’s open meeting rules. Further, the Ombudsman found that the Township of Johnson provided sufficient notice for the special council meeting. However, the Ombudsman found that the committee of the whole violated the open meeting rules when it had a vote in closed session to recommend a candidate to fill the council vacancy.

Township of Stone Mills - December 22, 2020

The Ombudsman received complaints regarding meetings held by the Township of Stone Mills between August 10, 2020 and October 27, 2020. Specifically, the complainants disagreed with the municipality’s decision to hold in-person council meetings without providing members of the public with a way to …
Body
The Ombudsman received complaints regarding meetings held by the Township of Stone Mills between August 10, 2020 and October 27, 2020.

Town of Greater Napanee - January 28, 2021

Ombudsman Report Investigation regarding the meeting practices of the Board of Management for the Greater Napanee Business Improvement Area Paul Dubé Ombudsman of Ontario January 2021 1 Meeting practices of the Greater Napanee BIA January 2021 Complaint 1 My Office received several complaints …
Body
The Ombudsman received several complaints related to the meeting practices of the Board of Management for the Greater Napanee Business Improvement Area (the Greater Napanee BIA), which is a local board in the Town of Greater Napanee. The complainants alleged that the Board of Management made a decision about charging a levy without holding a properly constituted board meeting. They also alleged that on June 24, 2020, board members met in private at a local business, contrary to the Municipal Act’s open meeting requirements. The Ombudsman found that the board did not violate the Municipal Act’s open meeting requirements with regard to the levy decision or the social gathering. The Ombudsman also did not support the complainants’ contention that the then-Chair acted unilaterally regarding the levy.

2019-2020 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario 2019-2020 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O O N TA R I O ’ S WATC H D O G O N T A R I O 2 2019-2020 | ANNUAL REPORT OF THE FRENCH LANGUAGE SERVICES COMMISSIONER OF ONTARIO | OFFICE OF THE OMBUDSMAN OF …
Body
Commissioner's Message - Two watchdogs, one access point On January 13, 2020, I officially took up my duties as French Language Services Commissioner, following a rigorous selection process conducted across the country by the Office of the Ombudsman of Ontario.

Township of Southgate - December 1, 2020

Ombudsman Report Investigation into complaints about a meeting held by the Township of Southgate Fire Department Advisory and Support Committee on October 22, 2019 Paul Dubé Ombudsman of Ontario December 2020 October 22, 2019 meeting of the Township of Southgate’s Fire Department Advisory and …
Body
The Ombudsman found that the Township of Southgate Fire Department Advisory and Support Committee held a meeting on October 22, 2019 that was not illegally closed to the public. However, the Ombudsman found that by proceeding to discuss fire services more than 30 minutes after the scheduled start time of the meeting, the township contravened its procedure by-law.

You have the choice

Our French Language Services Unit received two complaints from people who called the general DriveTest phone line to book driving tests and were obligated to listen to a 90-second message in English only. The message, which was added to the line to explain new information about services during the …
Body
Our French Language Services Unit received two complaints from people who called the general DriveTest phone line to book driving tests and were obligated to listen to a 90-second message in English only.

City of Hamilton - November 5, 2020

The Ombudsman received a complaint about a closed meeting held by the General Issues Committee for the City of Hamilton on August 10, 2020. The complaint alleged that the committee’s discussion did not fit within the closed meeting exceptions in the Municipal Act, 2001 . The complainant also …
Body
The Ombudsman received a complaint about a closed meeting held by the General Issues Committee for the City of Hamilton on August 10, 2020.

Township of Emo - October 13, 2020

Ombudsman Report Investigation regarding a closed meeting held by the Township of Emo on June 23, 2020 Paul Dubé Ombudsman of Ontario October 2020 June 23, 2020 meeting of the Township of Emo October 2020 1 Complaint 1 My Office received a complaint about a closed meeting held by council for the …
Body
The Ombudsman received a complaint alleging that council for the Township of Emo contravened the Municipal Act’s open meeting requirements on June 23, 2020. The complaint alleged that council’s discussion relating to a “Council Code of Conduct” matter did not fit within the exceptions to the open meeting rules in the Municipal Act, 2001. The Ombudsman’s investigation found that council’s discussion was permissible under the Municipal Act’s closed meeting exception for personal matters about an identifiable individual in s. 239(2)(b). However, the Ombudsman found that the Township contravened the requirements of section 239(4)(a) of the Municipal Act, 2001 by failing to state by resolution the general nature of the matters to be considered in camera.

To be or not to be… in French

A woman in Thunder Bay decided to go to a local ServiceOntario to update her home address on her driver’s licence, after first checking the website to confirm the service location offered services in French. When she arrived, however, she found that wasn’t the case, and contacted our Office to …
Body
A woman in Thunder Bay decided to go to a local ServiceOntario to update her home address on her driver’s licence, after first checking the website to confirm the service location offered services in French.

Township of Sables-Spanish Rivers - September 25, 2020

Ombudsman Report Investigation into a complaint about a closed meeting held by the Township of Sables-Spanish Rivers on September 25, 2019 Paul Dubé Ombudsman of Ontario September 2020 Township of Sables-Spanish Rivers Closed meeting on September 25, 2019 September 2020 1 Complaint 1 My Office …
Body
We received a complaint that council for the Township of Sables-Spanish Rivers discussed matters in a closed meeting on September 25, 2019 that did not fit into the exceptions in the Municipal Act. The Ombudsman found that council’s discussions about a bidder on a request for proposals, and about candidates for an internship, fit within the exception for personal matters. The complaint also alleged that, prior to entering closed session, the mayor announced that the meeting was over – but council reconvened after the closed session to conduct additional business. The Ombudsman found that council violated the open meeting rules by failing to ensure that the public could observe the portion of the meeting that followed the closed session. The Ombudsman made several recommendations to the township to improve its meeting practices, including ensuring that minutes are complete and accurate, and that votes are limited to directions to staff or procedural matters.

City of Pickering - September 23, 2020

The Ombudsman received a complaint about a closed meeting held by council for the City of Pickering on August 10, 2020. The complaint alleged that portions of council’s discussion did not fit within the closed meeting exceptions in the Municipal Act, 2001 . The Ombudsman’s review found that …
Body
The Ombudsman received a complaint about a closed meeting held by council for the City of Pickering on August 10, 2020.

Fish story

When new signs were installed at the Ministry of Natural Resources and Forestry's Fish Culture Station in North Bay, some Francophone residents noticed something fishy - the signs were in English only. Photos of them circulated on social media and in the local newspaper, and caught the notice of …
Body
When new signs were installed at the Ministry of Natural Resources and Forestry's Fish Culture Station in North Bay, some Francophone residents noticed something fishy - the signs were in English only.

Loyalist Township - September 9, 2020

Ombudsman Report Investigation regarding a closed meeting held by Loyalist Township on July 8, 2019 Paul Dubé Ombudsman of Ontario September 2020 July 8, 2019 meeting of Loyalist Township September 2020 1 Complaint 1 My Office received a complaint about a closed meeting held by council for Loyalist …
Body
The Ombudsman received a complaint alleging that council for Loyalist Township contravened the Municipal Act’s open meeting requirements on July 8, 2019, related to an in camera vote. The complaint also raised concerns about the amount of information that council shared in its report back following the closed session. The Ombudsman’s investigation found that council’s discussion was permissible under the Municipal Act’s closed meeting exception for advice subject to solicitor-client privilege in s. 239(2)(f). However, the Ombudsman found that due to confusion and inadvertence, council’s in camera vote was neither procedural nor a direction to staff contrary to the Act’s voting requirements.

Municipality of West Nipissing - August 31, 2020

The Ombudsman received a complaint alleging that closed meetings held by council for the Municipality of West Nipissing on April 20th and May 26th were not audio or video recorded, contrary to requirements in the municipality’s procedure by-law. The Ombudsman’s review found that the April 20th …
Body
The Ombudsman received a complaint alleging that closed meetings held by council for the Municipality of West Nipissing on April 20th and May 26th were not audio or video recorded, contrary to requirements in the municipality’s procedure by-law.

A message in French will follow

With the current pandemic and the necessity to work from home, using conference call lines has become the norm in many organizations. The French Language Services Unit received a complaint that the greeting message on one of the conference call lines being used by the Ontario Public Service (OPS) …
Body
With the current pandemic and the necessity to work from home, using conference call lines has become the norm in many organizations.

Township of The North Shore - July 9, 2020

The Ombudsman received a complaint regarding the April 15, 2020, closed meeting of council for the Township of The North Shore. The complaint alleged that council’s discussion did not fit within the Municipal Act ’s closed meeting exceptions. The Ombudsman found that council’s discussion was …
Body
The Ombudsman received a complaint regarding the April 15, 2020, closed meeting of council for the Township of The North Shore.

Pagination

  • First First page
  • Previous Previous page
  • …
  • 13
  • 14
  • 15
  • …
  • Next Next page
  • Last Last page

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility