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Retroactive relief

After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent. The analyst worked with the …
After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent.
/en/our-work/case-stories/retroactive-relief

Fire protection

A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card. He had been given a temporary card, but it was due to expire soon, and he needed a quick resolution because he suffers from seizures and requires frequent medical …
A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card.
/en/our-work/case-stories/fire-protection

Finding compassion

A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month. The drug is not covered by the Ontario Drug Benefit Program and her cardiologist’s request under the Exceptional Access Program was denied. After our Office …
A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month.
/en/our-work/case-stories/finding-compassion

Got him covered

A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP. Ombudsman staff made inquiries with OHIP about how he could prove he was an Ontario resident. OHIP was able to verify that he was a permanent resident through …
A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP.
/en/our-work/case-stories/got-him-covered

Delay headache

A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription. She feared she would run out of medication before a new supply was approved. Our staff …
A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription.
/en/our-work/case-stories/delay-headache

From Hope to Despair

From to Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. OMBUDSMAN REPORT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | AUGUST 2005 INVESTIGATIVE TEAM Gareth Jones DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM …
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
/en/our-work/investigations/hope-despair

The LHIN Spin

The LHIN Spin Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 Find us on Facebook – facebook.com/OntarioOmbudsman Follow us on …
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
/en/our-work/investigations/lhin-spin

Limited funding of Herceptin

The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
Investigation into the province’s limited funding of Herceptin.
/en/our-work/investigations/limited-funding-herceptin

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
/en/our-work/investigations/non-emergency-medical-transportation-services

French Language Services Commissioner to investigate in-person service delivery at ServiceOntario

(TORONTO – April 1, 2025) French Language Services Commissioner Carl Bouchard today announced that he is launching an investigation into service in French at ServiceOntario locations. "We hear regularly from people who say they were either unable to be served in French by ServiceOntario staff, or …
/en/news/media-releases/french-language-services-commissioner-investigate-person-service-delivery-serviceontario

Commissioner urges Ontario to create a digital directory of public services subject to the FLSA

French Language Services Commissioner presents his 2023-2024 Annual Report; urges Ontario to create a digital directory of public services subject to the French Language Services Act (TORONTO, December 5, 2024) – In his 2023-2024 Annual Report, released today, French Language Services Commissioner …
/en/news/media-releases/commissioner-urges-ontario-create-digital-directory-public-services-subject-flsa

Ontario government urged to make public health ads bilingual after investigation reveals shortfalls (Law Times)

Angelica Dino 24 July, 2024 This link opens in a new tab Law Times News French Language Services Commissioner Carl Bouchard has released a report urging the Ontario government to ensure all out-of-home advertising is bilingual. This follows an investigation which found that the government …
/en/news/speeches-and-articles/ontario-government-urged-make-public-health-ads-bilingual-after-investigation-reveals-shortfalls-law

French language services commissioner calls on government to ensure ads in public spaces are bilingual (The Trillium)

Sneh Duggal July 12, 2024 This link opens in a new tab The Trillium The province's French language services commissioner is calling on the government to ensure all of its advertising in public spaces is bilingual after he found that few ad campaigns during the COVID-19 pandemic included any …
/en/news/speeches-and-articles/french-language-services-commissioner-calls-government-ensure-ads-public-spaces-are-bilingual

FLS Commissioner urges Ontario to respect law; make all out-of-home advertising bilingual

(TORONTO – July 12, 2024) French Language Services Commissioner Carl Bouchard today released a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language …
/en/news/media-releases/fls-commissioner-urges-ontario-respect-law-make-all-out-home-advertising-bilingual

French language services commissioner receives highest level of complaints and inquiries since 2019 (The Trillium)

Sneh Duggal This link opens in a new tab The Trillium December 7, 2023 A sign for the French River between Sudbury and Parry Sound was missing something: French. So was a provincial ministry’s X account that was detailing the government’s plans to redevelop Ontario Place. These were just a few of …
/en/news/speeches-and-articles/french-language-services-commissioner-receives-highest-level-complaints-and-inquiries-2019-trillium

French Language Services Commissioner reports robust results for Francophones and 40% increase in cases

(TORONTO – December 7, 2023) French Language Services Commissioner Carl Bouchard today called on Ontario government ministries and agencies to train all frontline staff on how and why they are required to provide services in French. They should also ensure their social media accounts are in French …
/en/news/media-releases/french-language-services-commissioner-reports-robust-results-francophones-and-40-increase-cases

Ombudsman appoints Carl Bouchard as French Language Services Commissioner of Ontario

(TORONTO – December 4, 2023) After an extensive nationwide search to fill the position of French Language Services Commissioner on a permanent basis, Ombudsman Paul Dubé today announced that he has appointed Carl Bouchard to the role. Mr. Bouchard has served as Interim Commissioner since March 3, …
/en/news/media-releases/ombudsman-appoints-carl-bouchard-french-language-services-commissioner-ontario

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …
/en/news/speeches-and-articles/long-term-care-inspections-system-was-overwhelmed-first-wave-covid-19-ombudsman-finds-toronto-star

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023      At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …
/en/news/speeches-and-articles/living-conditions-hell-ontario-ombudsman-reports-pandemic-ltc-inspection-failures-trillium

Ontario ombudsman urges stronger enforcement of LTC rules (Global News)

Allison Jones The Canadian Press September 7, 2023 Ontario’s Ministry of Long-Term Care needs to ensure in-person inspections of nursing homes can take place in a future pandemic and that inspectors can immediately act when residents are at risk of ongoing serious harm, the province’s ombudsman …
/en/news/speeches-and-articles/ontario-ombudsman-urges-stronger-enforcement-ltc-rules-global-news