A woman was trying without success to have hydro reconnected at a rental property and was concerned about a delay and lack of communication from the local hydro company. As a result of our Office’s inquiries, the company contacted her and hydro at the property was reconnected. … Connection …
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A woman was trying without success to have hydro reconnected at a rental property and was concerned about a delay and lack of communication from the local hydro company.
Overbill overkill
A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of …
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A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of electricity.
Electrifying error
A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014. She said Hydro One was unable to provide her with an explanation for the increases, other than …
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A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014.
Wires crossed
We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000. The company told us it had discovered a wiring error in the building that caused bills to go to the wrong units. A metering company had investigated, and …
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We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.
Powerful gesture
A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks. Our inquiries determined that the delay was actually exacerbated by the man providing an outdated email address on his application; …
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A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.
In the Dark
Ombudsman RepORt André Marin, Ombudsman of Ontario • May 2015 Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns https://www.ombudsman.on.ca/Resources/Reports/In-the-Dark.aspx?lang=en-CA Find …
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Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
