Search

A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks. Our inquiries determined that the delay was actually exacerbated by the man providing an outdated email address on his application; …

A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification. He had tried to use his Canadian citizenship card, but it was rejected at the DriveTest location where he applied because the photo on it was …

A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier. Although his B.C. licence was valid, the Ministry would not licence him in Ontario unless he completed the “Back on Track” program …

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …

Better Safe Than Sorry Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia Ombudsman Report • André Marin, Ombudsman of Ontario • April 2014                                         …

Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns Ombudsman Report André Marin, Ombudsman of Ontario • May 2015 OMBUDSMAN’S NOTE: T his investigation involved an unprecedented number of …