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A grey area

An environmental group complained to us when they didn’t hear back from the Ministry of Natural Resources and Forestry about their concerns related to a development project’s unregulated grey water and natural septic systems. They were worried the development would affect a nearby lake, as well as …
An environmental group complained to us when they didn’t hear back from the Ministry of Natural Resources and Forestry about their concerns related to a development project’s unregulated grey water and natural septic systems.
/en/our-work/case-stories/grey-area

Added grief

A woman whose common-law spouse had died while they were living in a homeless shelter complained to us that the Chief Coroner’s Office had buried him even though she had requested to claim the body. When we spoke to the Coroner’s Office, we were told that the woman hadn’t taken the appropriate …
A woman whose common-law spouse had died while they were living in a homeless shelter complained to us that the Chief Coroner’s Office had buried him even though she had requested to claim the body.
/en/our-work/case-stories/added-grief

Issues overlooked

An inmate told us a correctional officer threw him to the ground and started punching and kneeing him – leaving the inmate with swollen arms and a broken hand. We confirmed that the inmate had received medical treatment, including medication and multiple x-rays. However, we discovered that although …
An inmate told us a correctional officer threw him to the ground and started punching and kneeing him – leaving the inmate with swollen arms and a broken hand.
/en/our-work/case-stories/issues-overlooked

Dangerously close

An inmate sought our help because he was housed on the same range with another inmate who was facing charges for stabbing him – and, he told us, was now extorting him for access to the canteen, food and phone calls. We alerted senior staff at the facility, and the two inmates were separated shortly …
An inmate sought our help because he was housed on the same range with another inmate who was facing charges for stabbing him – and, he told us, was now extorting him for access to the canteen, food and phone calls.
/en/our-work/case-stories/dangerously-close

Submission to the Ministry of the Solicitor General’s consultation regarding equipment and use of force by police services

Submission to the Ministry of the Solicitor General’s consultation regarding equipment and use of force by police services Paul Dubé Ombudsman of Ontario October 2022 Overview 1 The Ministry of the Solicitor General has requested public and stakeholder input on proposed amendments to O. Reg. 926/90 …
The Ministry of the Solicitor General has requested public and stakeholder input on proposed amendments to Ontario Regulation 926/90 concerning equipment and the use of force by police services.
/en/our-work/submissions-government/submission-ministry-solicitor-generals-consultation-regarding-equipment-and-use-force-police

Submission in response to the Ministry’s consultation on proposed changes to Regulation 778

Submission in response to the Ministry of the Solicitor General’s consultation on proposed changes to Regulation 778 Paul Dubé Ombudsman of Ontario May 2021 Introduction 1 Thank you for the opportunity to comment on the Ministry of the Solicitor General’s proposed amendments to Regulation 778 …
Thank you for the opportunity to comment on the Ministry of the Solicitor General’s proposed amendments to Regulation 778 related to segregation, inmate discipline and misconduct, and mandatory training for correctional officers.
/en/our-work/submissions-government/submission-response-ministrys-consultation-proposed-changes-regulation-778

Submission in response to the Ministry’s consultation on proposed changes to Regulation 778, regarding segregation reviews

“Ensuring Truly Independent Segregation Reviews” Submission in response to the Ministry of the Solicitor General’s consultation on proposed changes to Regulation 778, regarding segregation reviews Paul Dubé Ombudsman of Ontario September 23, 2019 Introduction 1 My team and I appreciate the …
My team and I appreciate the opportunity to comment on the Ministry of the Solicitor General’s three proposed changes to Ontario Regulation 778.
/en/our-work/submissions-government/submission-response-ministrys-consultation-proposed-changes-regulation-778-regarding-segregation

Submission regarding proposed regulations for special constables

Submission to the Ministry of the Solicitor General’s consultation regarding proposed regulations for special constables Paul Dubé Ombudsman of Ontario February 2023 Overview The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the …
The Ministry of the Solicitor General has requested public and stakeholder input on four proposed regulations under the Community Safety and Policing Act, 2019 regarding special constables.
/en/our-work/submissions-government/submission-regarding-proposed-regulations-special-constables

Errant pass

A woman sought our help after she purchased an annual Ontario Parks pass by mistake – she had meant to buy a Parks Canada pass (for national parks) instead. Her request for a refund was initially turned down but after we put her in touch with a more senior official at the Ministry of the …
A woman sought our help after she purchased an annual Ontario Parks pass by mistake – she had meant to buy a Parks Canada pass (for national parks) instead.
/en/our-work/case-stories/errant-pass

Debris debacle

A group of residents near a construction site complained that the Ministry of the Environment, Conservation and Parks was not acting on their complaints about debris. After Ombudsman staff spoke with Ministry officials, they explained the enforcement action they took to address the problem, which …
A group of residents near a construction site complained that the Ministry of the Environment, Conservation and Parks was not acting on their complaints about debris.
/en/our-work/case-stories/debris-debacle

Septic solution

A homeowner sought our help with servicing his septic tank – which was located on the property of a neighbour who would not allow access. We helped him reach the right people at the Ministry of the Environment, Conservation and Parks, who arranged to visit both properties and speak with both the …
A homeowner sought our help with servicing his septic tank – which was located on the property of a neighbour who would not allow access.
/en/our-work/case-stories/septic-solution

Voting rights – and wrongs

A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible. We immediately contacted senior staff at his facility, who acknowledged that they made a mistake and he should …
A man who was in jail awaiting sentencing complained to us that correctional officials had told him he could not vote in the September 2021 federal election, even though he was eligible.
/en/our-work/case-stories/voting-rights-and-wrongs

Email retrieved

A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed. The reason given was that he hadn’t filed a response to them as requested. He had indeed sent the response – and had email evidence to prove it – but had …
A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed.
/en/our-work/case-stories/email-retrieved

Supplemental care

An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration. He told us he needed to see a specialist, and that health care staff at his facility weren’t responding to calls from his HIV support worker. After our staff …
An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.
/en/our-work/case-stories/supplemental-care

The right to know

After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted. We discovered that the investigation found that excessive force had been used against the inmate – but that …
After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted.
/en/our-work/case-stories/right-know

Un-fur treatment

A First Nations trapper sought our help in obtaining a refund from the Ministry of Natural Resources and Forestry for licences to sell furs commercially, and a mandatory humane trapping course. He had learned that the course was available through his First Nation at a greatly reduced cost, and …
A First Nations trapper sought our help in obtaining a refund from the Ministry of Natural Resources and Forestry for licences to sell furs commercially, and a mandatory humane trapping course.
/en/our-work/case-stories/un-fur-treatment

Upstream battle

A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility. Our inquiries determined that it was a matter for the Ministry of the Environment, Conservation and …
A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility.
/en/our-work/case-stories/upstream-battle

Under the gun

We received numerous complaints in 2020-2021 about delays in approvals by Ontario’s Chief Firearms Officer (CFO) for transfers of restricted firearms. We learned that this backlog was largely due to COVID-19, as the office was struggling with staff shortages and technological limitations related to …
We received numerous complaints in 2020-2021 about delays in approvals by Ontario’s Chief Firearms Officer (CFO) for transfers of restricted firearms.
/en/our-work/case-stories/under-gun

Report duty

An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers. He had reported the assault to health care staff, but our review showed that they did not report the incident to superiors as required by Ministry …
An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers.
/en/our-work/case-stories/report-duty

Search terms

Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras. Ministry policy requires that searches be conducted in an area and a manner that preserves inmates’ privacy and dignity. Our inquiries led us to escalate the matter to …
Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras.
/en/our-work/case-stories/search-terms