Issues overlooked

An inmate told us a correctional officer threw him to the ground and started punching and kneeing him – leaving the inmate with swollen arms and a broken hand. We confirmed that the inmate had received medical treatment, including medication and multiple x-rays. However, we discovered that although the facility investigated the incident, it had not properly addressed concerns identified during the investigation. We escalated the case to senior Ministry officials, who in turn spoke with regional directors about following proper investigative processes.