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Insuring a house is in order

Three months after his partner died, a widower contacted us because he had not received the coroner’s report, despite writing the local coroner’s office twice. His partner had died of what appeared to be a drug overdose and he needed the coroner’s report to obtain life insurance payments. In the …
Three months after his partner died, a widower contacted us because he had not received the coroner’s report, despite writing the local coroner’s office twice. His partner had died of what appeared to be a drug overdose and he needed the coroner’s report to obtain life insurance payments.

Unfinished business

A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year. When we contacted WSIB officials, they acknowledged that a decision letter prepared for the man eight months earlier had never been finalized. As a result of our …
A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year.

Sorry situation

A man with a visual impairment complained to our Office that an LCBO cashier would not sell him wine unless his 19-year-old son, who was not making a purchase but only accompanying him to provide assistance, showed identification. The man had complained to the LCBO but was unsatisfied with its …
A man with a visual impairment complained to our Office that an LCBO cashier would not sell him wine unless his 19-year-old son, who was not making a purchase but only accompanying him to provide assistance, showed identification.

Costly mistakes

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months. It also neglected to send information about the woman’s finances to the Ontario Disability Support …
After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.

Privacy dependent

The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident. The decision letter also provided her no …
The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident.

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.

Advisor apology

A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time. Our inquiries determined that the mixup was due to the Office of the Worker Advisor failing to complete the internal appeals …
A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.

Getting it Right

Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M B U D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N T A R I O • M A R C H 2 0 0 6 ­ …
Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.

A Game of Trust

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft https://www.ombudsman.on.ca/Resources/Reports/A-Game-of-Trust.aspx?lang=en-CA Director Special Ombudsman Response Team (SORT) …
Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.

Building Clarity

Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 https://www.ombudsman.on.ca/Resources/Reports/Building-Clarity.aspx?lang=en-CA …
Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.

‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)

Allison Jones The Canadian Press May 4, 2023 A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part …

Ombudsman calls for change at failing LTB (Canadian Apartment)

This link opens in a new tab Canadian Apartment May 4, 2023 Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only …

Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)

Lucas Powers This link opens in a new tab CBC News May 3, 2023 A "perfect storm" of factors including the 2018 election, inefficient practices and the COVID pandemic has left Ontario's trouble-plagued Landlord and Tenant Board (LTB) "fundamentally failing" to provide swift justice, the province's …

Ombudsman calls for legislative change, overhaul of “moribund” Landlord and Tenant Board

(TORONTO – May 4, 2023) Tens of thousands of Ontarians have been denied fast, fair access to justice and suffered hardship because of “excruciatingly long” delays at the Landlord and Tenant Board, Ombudsman Paul Dubé reveals in his latest investigation report, released today. Severe backlogs, staff …