A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year. When we contacted WSIB officials, they acknowledged that a decision letter prepared for the man eight months earlier had never been finalized. As a result of our …
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A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year.
/en/our-work/case-stories/unfinished-business
Wires crossed
We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000. The company told us it had discovered a wiring error in the building that caused bills to go to the wrong units. A metering company had investigated, and …
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We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.
/en/our-work/case-stories/wires-crossed
Privacy dependent
The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident. The decision letter also provided her no …
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The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident.
/en/our-work/case-stories/privacy-dependent
Powerful gesture
A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks. Our inquiries determined that the delay was actually exacerbated by the man providing an outdated email address on his application; …
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A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.
/en/our-work/case-stories/powerful-gesture
Advisor apology
A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time. Our inquiries determined that the mixup was due to the Office of the Worker Advisor failing to complete the internal appeals …
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A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.
/en/our-work/case-stories/advisor-apology
In the Dark
Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns Ombudsman Report André Marin, Ombudsman of Ontario • May 2015 OMBUDSMAN’S NOTE: T his investigation involved an unprecedented number of …
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Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
