A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible. Our inquiries determined that the college had made an error, and the woman …
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A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible.
No answer
A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted. We discovered that for this program, the college only made acceptance offers to students over the phone, …
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A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.
Justice delayed
An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him. He had signed a consent form to delay his hearing past his parole eligibility date, but said he had only done so because he was told the Parole Board was …
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An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him.
Fail safe
A student complained that he had failed a course due to false information provided to his professor by a teaching assistant. We directed him back to the university’s grades appeal process, explaining that we are an office of last resort and our role is not to overturn decisions, but if he is …
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A student complained that he had failed a course due to false information provided to his professor by a teaching assistant.
Distance discount
A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees. We referred him to information on the university’s website about compulsory and non-compulsory fees, and provided information about how to get a refund of …
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A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees.
Buy the book
A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to …
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A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.
Best defence
A senior who was charged with threatening police complained that Legal Aid Ontario told him he was no longer eligible for their services after the Crown decided it would not seek to put him in jail if convicted. Our Office determined that although Legal Aid eligibility normally involves cases where …
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A senior who was charged with threatening police complained that Legal Aid Ontario told him he was no longer eligible for their services after the Crown decided it would not seek to put him in jail if convicted.
Back in action
An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure. When Ombudsman staff provided Training …
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An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.
Admit one
A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university. We referred him to the university’s dispute resolution service. Read about how we helped other people in our Selected cases . … …
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A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university.
A processing predicament
A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a waitlist. Our Office referred her to OUAC first, to determine whether the error occurred as …
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A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.
A learning experience
A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so. We referred him to the university’s dispute resolution service. Our staff …
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A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so.
Zero balance
A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course, she received a grade of zero and was asked to pay $1,400 in outstanding program fees. Our review determined …
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A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.
To be fair
A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed. The university had changed its …
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A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.
Sweet relief
An inmate with diabetes who needed to take insulin before his meals complained to our office that correctional staff could only give it to him after meals. The health care manager initially told us the facility was too large for its staff to co-ordinate the man’s insulin with his mealtimes, but …
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An inmate with diabetes who needed to take insulin before his meals complained to our office that correctional staff could only give it to him after meals.
Security risk
An inmate who had been in segregation for nine months – because the facility had concerns about his and others’ safety and security – complained to our office that it was harming his mental health and he needed to see a psychiatrist. After Ombudsman staff made inquiries, the facility took a closer …
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An inmate who had been in segregation for nine months – because the facility had concerns about his and others’ safety and security – complained to our office that it was harming his mental health and he needed to see a psychiatrist.
Not a loan
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP …
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A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
Motherhood issue
An inmate who was 29 weeks into a high-risk pregnancy contacted us in fear that she would lose her baby due to lack of care. She complained of delays in being referred to prenatal appointments, in being taken to hospital, and in accessing her health record. When our Office contacted the facility’s …
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An inmate who was 29 weeks into a high-risk pregnancy contacted us in fear that she would lose her baby due to lack of care. She complained of delays in being referred to prenatal appointments, in being taken to hospital, and in accessing her health record.
Looking for answers
A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course. We made several inquiries with the university and found that it had not effectively communicated its process or …
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A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.
Adding Insult to Injury
https://www.ombudsman.on.ca/Resources/Reports/Adding-Insult-to-Injury.aspx?lang=en-CA Ombudsman Report Investigation into the Treatment of Victims by the Criminal Injuries Compensation Board “Adding Insult to Injury” André Marin Ombudsman of Ontario February 2007 Table of Contents Executive …
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Investigation into the treatment of victims by the Criminal Injuries Compensation Board.
Oversight Unseen
Ombudsman Report André Marin, Ombudsman of Ontario September 2008 Investigation into the Special Investigations Unit’s operational effectiveness and credibility Investigation into the Special Investigations Unit’s operational effectiveness and credibility …
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Investigation into the Special Investigations Unit's operational effectiveness and credibility.
