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Buy the book

A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to …
A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.
/en/our-work/case-stories/buy-book

Back in action

An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure. When Ombudsman staff provided Training …
An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.
/en/our-work/case-stories/back-action

Admit one

A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university. We referred him to the university’s dispute resolution service. Read about how we helped other people in our Selected cases . … …
A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university.
/en/our-work/case-stories/admit-one

A processing predicament

A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a waitlist. Our Office referred her to OUAC first, to determine whether the error occurred as …
A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.
/en/our-work/case-stories/processing-predicament

A learning experience

A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so. We referred him to the university’s dispute resolution service. Our staff …
A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so.
/en/our-work/case-stories/learning-experience

Zero balance

A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course, she received a grade of zero and was asked to pay $1,400 in outstanding program fees. Our review determined …
A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.
/en/our-work/case-stories/zero-balance

To be fair

A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed. The university had changed its …
A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.
/en/our-work/case-stories/be-fair

Not a loan

A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP …
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
/en/our-work/case-stories/not-loan

Looking for answers

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course. We made several inquiries with the university and found that it had not effectively communicated its process or …
A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.
/en/our-work/case-stories/looking-answers

Too Cool For School Too

TOO COOL FOR SCHOOL TOO Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario August 2009 DIRECTOR, SPECIAL OMBUDSMAN …
Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities.
/en/our-work/investigations/too-cool-school-too

Too Cool For School

TOO CO O L FOR SCHOOL Investigation into the Ministry of Training, Colleges and Universities’ Oversight of Bestech Academy Inc. and Enforcement of the Private Career Colleges Act OMBUDSMAN REPORT André Marin, Ombudsman of Ontario July 2009 DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) Gareth …
Investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy Inc. and enforcement of the Private Career Colleges Act.
/en/our-work/investigations/too-cool-school

French Language Services Commissioner to investigate in-person service delivery at ServiceOntario

(TORONTO – April 1, 2025) French Language Services Commissioner Carl Bouchard today announced that he is launching an investigation into service in French at ServiceOntario locations. "We hear regularly from people who say they were either unable to be served in French by ServiceOntario staff, or …
/en/news/media-releases/french-language-services-commissioner-investigate-person-service-delivery-serviceontario

Commissioner urges Ontario to create a digital directory of public services subject to the FLSA

French Language Services Commissioner presents his 2023-2024 Annual Report; urges Ontario to create a digital directory of public services subject to the French Language Services Act (TORONTO, December 5, 2024) – In his 2023-2024 Annual Report, released today, French Language Services Commissioner …
/en/news/media-releases/commissioner-urges-ontario-create-digital-directory-public-services-subject-flsa

Ontario government urged to make public health ads bilingual after investigation reveals shortfalls (Law Times)

Angelica Dino 24 July, 2024 This link opens in a new tab Law Times News French Language Services Commissioner Carl Bouchard has released a report urging the Ontario government to ensure all out-of-home advertising is bilingual. This follows an investigation which found that the government …
/en/news/speeches-and-articles/ontario-government-urged-make-public-health-ads-bilingual-after-investigation-reveals-shortfalls-law

French language services commissioner calls on government to ensure ads in public spaces are bilingual (The Trillium)

Sneh Duggal July 12, 2024 This link opens in a new tab The Trillium The province's French language services commissioner is calling on the government to ensure all of its advertising in public spaces is bilingual after he found that few ad campaigns during the COVID-19 pandemic included any …
/en/news/speeches-and-articles/french-language-services-commissioner-calls-government-ensure-ads-public-spaces-are-bilingual

FLS Commissioner urges Ontario to respect law; make all out-of-home advertising bilingual

(TORONTO – July 12, 2024) French Language Services Commissioner Carl Bouchard today released a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language …
/en/news/media-releases/fls-commissioner-urges-ontario-respect-law-make-all-out-home-advertising-bilingual

French language services commissioner receives highest level of complaints and inquiries since 2019 (The Trillium)

Sneh Duggal This link opens in a new tab The Trillium December 7, 2023 A sign for the French River between Sudbury and Parry Sound was missing something: French. So was a provincial ministry’s X account that was detailing the government’s plans to redevelop Ontario Place. These were just a few of …
/en/news/speeches-and-articles/french-language-services-commissioner-receives-highest-level-complaints-and-inquiries-2019-trillium

French Language Services Commissioner reports robust results for Francophones and 40% increase in cases

(TORONTO – December 7, 2023) French Language Services Commissioner Carl Bouchard today called on Ontario government ministries and agencies to train all frontline staff on how and why they are required to provide services in French. They should also ensure their social media accounts are in French …
/en/news/media-releases/french-language-services-commissioner-reports-robust-results-francophones-and-40-increase-cases

Ombudsman appoints Carl Bouchard as French Language Services Commissioner of Ontario

(TORONTO – December 4, 2023) After an extensive nationwide search to fill the position of French Language Services Commissioner on a permanent basis, Ombudsman Paul Dubé today announced that he has appointed Carl Bouchard to the role. Mr. Bouchard has served as Interim Commissioner since March 3, …
/en/news/media-releases/ombudsman-appoints-carl-bouchard-french-language-services-commissioner-ontario

French Language Services Commissioner reports “important advancements” in 2021-2022

(TORONTO – December 7, 2022) French Language Services Commissioner Kelly Burke today called on the province to build on its “strong commitment” to French language services by updating an outdated regulation and improving recruitment of bilingual public servants. In her third Annual Report, the …
/en/news/media-releases/french-language-services-commissioner-reports-important-advancements-2021-2022