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Cars curbed

A woman complained to us after trying for months to get a school board to respond to her safety concerns about vehicles regularly driving up onto a curb on school property near an entrance for young children. After our staff contacted board officials, they agreed there was an issue, installed “no …
A woman complained to us after trying for months to get a school board to respond to her safety concerns about vehicles regularly driving up onto a curb on school property near an entrance for young children.
/en/our-work/case-stories/cars-curbed

Calculated distance

We received a complaint that several students in the same neighbourhood were deemed ineligible for busing despite believing they lived within the school's distance requirements policy, and that the board would not provide the walk distance calculation to the complainant or other parents. We made …
We received a complaint that several students in the same neighbourhood were deemed ineligible for busing despite believing they lived within the school's distance requirements policy, and that the board would not provide the walk distance calculation to the complainant or other parents.
/en/our-work/case-stories/calculated-distance

Bus stop safety concerns

A parent complained to our office after a school board decided to move their child's bus stop 300 metres to a busier intersection. Our Office reviewed the board's transportation policy and made inquiries about the steps that the board took to assess the safety of the new bus stop. The complaint was …
A parent complained to our office after a school board decided to move their child's bus stop 300 metres to a busier intersection.
/en/our-work/case-stories/bus-stop-safety-concerns

Better, not late

The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address. One month into the school year, he had not yet attended a full day. At our suggestion, she complained to the board’s student …
The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address.
/en/our-work/case-stories/better-not-late

An arresting mistake

A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office. He was unaware that he owed any support, and he had custody of his child when he was arrested. Our review determined that the FRO’s notices were sent to the wrong …
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.
/en/our-work/case-stories/arresting-mistake

A matter of exposure

A student complained that one of his female classmates was refused entry into class for having her shoulders exposed. He emailed the school board and, not receiving a response, reached out to our Office. Our staff facilitated communication between the school board and the youth, who was satisfied …
A student complained that one of his female classmates was refused entry into class for having her shoulders exposed.
/en/our-work/case-stories/matter-exposure

Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make …
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.
/en/our-work/case-stories/tale-two-cities

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges. The sons needed round-the-clock care, …
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.
/en/our-work/case-stories/no-place-home

Monitors, not medics

The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed. But in fact, bus monitors are not trained to give any medication except epi-pens or asthma inhalers in certain …
The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed.
/en/our-work/case-stories/monitors-not-medics

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
/en/our-work/case-stories/message-mistake

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.
/en/our-work/case-stories/found-money

Credit deserved

The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations. The mother’s understanding was that her son had passed all tests and …
The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations.
/en/our-work/case-stories/credit-deserved

Between A Rock and A Hard Place

Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT André Marin Ombudsman of Ontario May 2005 OMBUDSMAN ONTARIO Final Report Special Investigation: Parents Forced to Place their Children with Severe …
Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.
/en/our-work/investigations/between-rock-and-hard-place

Losing the Waiting Game

Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura Pettigrew Wendy Ray Final Report Investigation into Unreasonable Delay at the …
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
/en/our-work/investigations/losing-waiting-game

It's All in the Name

OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … Investigation into the complaint of the Family Responsibility Office's ineffective enforcement …
Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.
/en/our-work/investigations/its-all-name

Careless About Child Care

Careless t u o b A Child Care Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers Ombudsman Report • André Marin, Ombudsman of Ontario • October 2014 Director, Special Ombudsman Response Team Gareth Jones Lead Investigator …
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
/en/our-work/investigations/careless-about-child-care

Nowhere to Turn

Nowhere to Turn Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities Ombudsman Report n Paul Dubé, Ombudsman of Ontario n August 2016 www.ombudsman.on.ca 1-800-263-1830 Office of the Ombudsman of Ontario …
Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.
/en/our-work/investigations/nowhere-turn

Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals

(TORONTO – March 27, 2023) Ontario Ombudsman Paul Dubé today announced a new investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and services in the community. The Ombudsman informed the Ministry of Children, …
/en/news/media-releases/ombudsman-investigate-cases-people-developmental-disabilities-who-are-inappropriately-housed

Family Responsibility Office received 1,000+ complaints last year, needs 'urgent change' (CBC Toronto)

Kate McGillivray CBC News Nov 04, 2016 A Toronto mother says she's been in bureaucratic limbo for more than six months after filing an application with the Family Responsibility Office (FRO) in order to retrieve missing child support payments. Simone Dadoun filed her application with the help of …
/en/news/speeches-and-articles/family-responsibility-office-received-1000-complaints-last-year-needs-urgent-change-cbc-toronto

Agency that enforces child support generates most complaints: Ombudsman (Canadian Press)

Keith Leslie The Canadian Press November 2, 2016 TORONTO - Ontario's Family Responsibility Office, which enforces court-ordered child and spousal support payments, tops the list of provincial government organizations generating complaints to the ombudsman's office. Ombudsman Paul Dubé said his …
/en/news/speeches-and-articles/agency-enforces-child-support-generates-most-complaints-ombudsman-canadian-press