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Submission regarding Bill 188, Supporting Children's Futures Act, 2024

Submission to the Standing Committee on Social Policy regarding Bill 188, Supporting Children's Futures Act, 2024 Paul Dubé Ombudsman of Ontario May 2024 Overview The Standing Committee on Social Policy is currently considering Bill 188, An Act to amend the Child, Youth and Family Services Act, …
The Standing Committee on Social Policy is currently considering Bill 188, An Act to amend the Child, Youth and Family Services Act, 2017 and various other Acts, also known as the Supporting Children’s Futures Act, 2024.
/en/our-work/submissions-government/submission-regarding-bill-188-supporting-childrens-futures-act-2024

Rights Unrecognized: Mia’s Story

O N TA R I O Rights Unrecognized: Mia’s Story Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia” OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2024 O N TA R I O 1-800-263-1830 www.ombudsman.on.ca Rights Unrecognized: Mia’s Story DIRECTOR, …
Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia”.
/en/our-work/investigations/rights-unrecognized-mias-story

Submission to the Ministry regarding searches of staff, visitors and young persons at youth justice facilities

Submission to the Ministry of Children, Community and Social Services regarding searches of staff, visitors and young persons at youth justice facilities Paul Dubé Ombudsman of Ontario March 2024 Overview The Ministry of Children, Community and Social Services has requested input on proposed …
The Ministry of Children, Community and Social Services has requested input on proposed regulatory amendments to Ontario Regulation 155/18 under the Child, Youth and Family Services Act, 2017, which would outline additional provisions for searches of staff, visitors and young persons on the premises of youth justice facilities.
/en/our-work/submissions-government/submission-ministry-regarding-searches-staff-visitors-and-young-persons-youth-justice-facilities

Home security

Issues: Group home; Rights (Good care); Rights (Safety) A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home. When we contacted staff at the responsible agency, they …
A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home.
/en/our-work/case-stories/home-security

Opening doors

Issues: Children’s aid society; Rights (Good care); Rights (Fairness) A youth who was turning 18 called us for help when plans for her to enter a transitional housing program and complete her final semester of high school fell through. She could not reach her CAS worker, who had gone on a sudden …
A youth who was turning 18 called us for help when plans for her to enter a transitional housing program and complete her final semester of high school fell through.
/en/our-work/case-stories/opening-doors

Far from home

Issues: Children’s aid society; Rights (Fairness) After he suffered a traumatic brain injury, an eight-year-old boy in the care of a northern children’s aid society (CAS) was airlifted from his home community to a rehabilitation hospital in southern Ontario. Hospital staff called us when he was …
After he suffered a traumatic brain injury, an eight-year-old boy in the care of a northern children’s aid society (CAS) was airlifted from his home community to a rehabilitation hospital in southern Ontario.
/en/our-work/case-stories/far-home

Funding frustration

The mother of an 11-year-old with autism and developmental disabilities contacted us when she wasn’t able to access funding under the Ontario Autism Program (OAP) or the Assistance for Children with Severe Disabilities program (ACSD), even though she believed her child was eligible for both. When …
The mother of an 11-year-old with autism and developmental disabilities contacted us when she wasn’t able to access funding under the Ontario Autism Program (OAP) or the Assistance for Children with Severe Disabilities program (ACSD), even though she believed her child was eligible for both.
/en/our-work/case-stories/funding-frustration

Suspended payment

A woman was owed thousands of dollars in support payments by a former spouse who was living in British Columbia. She told us she was concerned that the Interjurisdictional Support Orders Unit of the Family Responsibility Office (FRO), which handles interprovincial cases, was not enforcing a court …
A woman was owed thousands of dollars in support payments by a former spouse who was living in British Columbia.
/en/our-work/case-stories/suspended-payment

Seal of disapproval

A man who pays family support through the Family Responsibility Office (FRO) complained to us that the FRO was garnishing too much from his federal disability payments, leaving him unable to pay his rent. We raised the case with FRO staff, noting that a recent court order set out how much it could …
A man who pays family support through the Family Responsibility Office (FRO) complained to us that the FRO was garnishing too much from his federal disability payments, leaving him unable to pay his rent.
/en/our-work/case-stories/seal-disapproval

Watchful help

Issues: Children’s aid society; Group home; Rights (Safety) A mother contacted our Children and Youth Unit because she was concerned that her son might have been hurt by a staff member in a group home. We reached out to the teenager immediately, and also relayed the mother’s concerns to her son’s …
A mother contacted our Children and Youth Unit because she was concerned that her son might have been hurt by a staff member in a group home.
/en/our-work/case-stories/watchful-help

Submission regarding the Five Year Review of the Child, Youth and Family Services Act, 2017

Submission to the Ministry of Children, Community and Social Services regarding the Five Year Review of the Child, Youth and Family Services Act, 2017 Paul Dubé Ombudsman of Ontario July 2023 Overview Every five years, the Ministry of Children, Community and Social Services is required to formally …
Every five years, the Ministry of Children, Community and Social Services is required to formally review the Child, Youth and Family Services Act, 2017 (the CYFSA) and to report publicly on the review’s findings.
/en/our-work/submissions-government/submission-regarding-five-year-review-child-youth-and-family-services-act-2017

Bringing a smile

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Good care) The Office of the Children’s Lawyer contacted us on behalf of a 17-year-old who was trying to get the cost of braces for her teeth covered by her children’s aid society (CAS). The youth had a Voluntary …
The Office of the Children’s Lawyer contacted us on behalf of a 17-year-old who was trying to get the cost of braces for her teeth covered by her children’s aid society (CAS).
/en/our-work/case-stories/bringing-smile

Missing in Inaction: Misty’s Story

O N TA R I O O N TA R I O ’ S WAT C H D O G Missing in Inaction: Misty’s Story Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario children’s aid society to ensure the safety of “Misty” …
Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario children’s aid society to ensure the safety of “Misty”
/en/our-work/investigations/missing-inaction-mistys-story

Uninterrupted visits

Issues: Children’s aid society; Rights (Good care) A 13-year-old in the care of a children’s aid society (CAS) contacted us when he didn’t hear back from his CAS about making arrangements to see his mother. The youth had regular weekly visits scheduled with his mother at his grandmother’s house, …
A 13-year-old in the care of a children’s aid society (CAS) contacted us when he didn’t hear back from his CAS about making arrangements to see his mother.
/en/our-work/case-stories/uninterrupted-visits

A Voice Unheard: Brandon’s Story

O N TA R I O O N TA R I O ’ S WAT C H D O G A Voice Unheard: Brandon’s Story Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, 2018 OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario December …
Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, 2018
/en/our-work/investigations/voice-unheard-brandons-story

Secure resolution

Issue: Group home A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home. When we contacted staff at the responsible agency, they confirmed another resident had been …
A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home.
/en/our-work/case-stories/secure-resolution

Post-mortem refund

A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year. He alerted the Family Responsibility Office (FRO) – which had administered the …
A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year.
/en/our-work/case-stories/post-mortem-refund

Voicemail jail

An Ontario Works (OW) recipient urgently needed help when her benefits were suspended because she submitted some paperwork late. She had been in and out of hospital, and needed drug coverage to continue her medical treatments, but could not reach her OW caseworker. When we contacted OW staff, we …
An Ontario Works (OW) recipient urgently needed help when her benefits were suspended because she submitted some paperwork late.
/en/our-work/case-stories/voicemail-jail

Breaking the bank

A woman who was owed more than $10,000 in support payments from her ex-husband complained to us that she had provided documents to the Family Responsibility Office (FRO) proving that he had the money in a bank account, but the FRO would not take action. Our inquiries determined that the man’s money …
A woman who was owed more than $10,000 in support payments from her ex-husband complained to us that she had provided documents to the Family Responsibility Office (FRO) proving that he had the money in a bank account, but the FRO would not take action.
/en/our-work/case-stories/breaking-bank

Found money

A mother had been waiting for months to access support funding to assist with her nine-year-old son’s developmental mental health conditions. She was concerned that his behaviour was escalating and putting himself and others at risk. After we contacted officials at the Ministry of Children, …
A mother had been waiting for months to access support funding to assist with her nine-year-old son’s developmental mental health conditions.
/en/our-work/case-stories/found-money-0