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Continuing education

A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request. We contacted Ministry staff, who committed to …
A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request.
/en/our-work/case-stories/continuing-education

Secure resolution

Issue: Group home A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home. When we contacted staff at the responsible agency, they confirmed another resident had been …
A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home.
/en/our-work/case-stories/secure-resolution

Timely help

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA) A concerned adult contacted our Office on behalf of a youth who was denied a This link opens in a new tab Voluntary Youth Services Agreement (VYSA) by a children’s aid society (CAS). VYSAs are available to 16- and …
A concerned adult contacted our Office on behalf of a youth who was denied a Voluntary Youth Services Agreement (VYSA) by a children’s aid society (CAS). VYSAs are available to 16- and 17-year-olds who have left home because of concerns about their safety, and who are in need of child protection services.
/en/our-work/case-stories/timely-help

Please try again later

We received a complaint from a Francophone who contacted the Ministry of Finance regarding provincial property taxes in an unorganized territory in Northern Ontario. He said he had to wait on the phone for about an hour before he could reach a bilingual agent. After this call, the man tried to call …
We received a complaint from a Francophone who contacted the Ministry of Finance regarding provincial property taxes in an unorganized territory in Northern Ontario.
/en/our-work/case-stories/please-try-again-later

French connections

A person complained that some LinkedIn accounts of the Ontario government and its agencies, including those of the Ministry of Transportation and Ontario Health, showed a unilingual English logo and title. We contacted the Cabinet Office, which completed a ministry-wide audit to ensure that all …
A person complained that some LinkedIn accounts of the Ontario government and its agencies, including those of the Ministry of Transportation and Ontario Health, showed a unilingual English logo and title.
/en/our-work/case-stories/french-connections

Transit news, now bilingual

A man informed us that although he had chosen to receive the Metrolinx e-newsletter about the Ontario Line in French, it was still being emailed to him in English every week. Through our discussions with Metrolinx, a government agency under the Ministry of Transportation, we found out that the …
A man informed us that although he had chosen to receive the Metrolinx e-newsletter about the Ontario Line in French, it was still being emailed to him in English every week.
/en/our-work/case-stories/transit-news-now-bilingual

ID help

Issues: Children’s aid society; Rights (Get help) A 14-year-old needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns. The youth looked to his CAS worker for support …
A 14-year-old youth needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns.
/en/our-work/case-stories/id-help

Lost Opportunities

O N TA R I O O N TA R I O ’ S WAT C H D O G Lost Opportunities Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre OMBUDSMAN REPORT Paul Dubé, …
Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre.
/en/our-work/investigations/lost-opportunities

Strengthening the Designation: A Collaborative Effort

O N TA R I O O N TA R I O ’ S WAT C H D O G Strengthening the Designation: A Collaborative Effort Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs …
Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs and the Ministry of Colleges and Universities
/en/our-work/investigations/strengthening-designation-collaborative-effort

In French, please, Your Honour

We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario. However, at the time of the hearing, the judge present could only speak English and no other means of providing services in French were available. The self-represented person could not follow the …
We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario.
/en/our-work/case-stories/french-please-your-honour

A helping hand

Issues: Children’s aid society; Rights (Good care); Rights (Get help) A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather. She told us that she didn’t feel safe returning there without the support …
A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather.  
/en/our-work/case-stories/helping-hand

Refusal reversed

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Get help) A 16-year-old complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive …
A 16-year-old complained to us that her children’s aid society (CAS) had refused to allow her to enter into a Voluntary Youth Services Agreement (VYSA) after she had left her home due to the abusive behaviour of her aunt.
/en/our-work/case-stories/refusal-reversed

Overcoming obstacles

Issue: Rights (Get help) A youth in care sought our help in filing a complaint about staff at her residential placement. She complained about the required forms not being made available, staff lacking knowledge about the complaints process, and not receiving a timely response. After we reached out …
A youth in care sought our help in filing a complaint about staff at her residential placement.
/en/our-work/case-stories/overcoming-obstacles

For follow-up in French, press 2

A man contacted the provincial COVID-19 vaccine system by phone and chose the “French” option to request his proof of vaccination by mail. He contacted us to point out that the follow-up call from the Ministry of Health to verify that he had received his proof of immunization was in English. As a …
A man contacted the provincial COVID-19 vaccine system by phone and chose the “French” option to request his proof of vaccination by mail.
/en/our-work/case-stories/follow-french-press-2

Electrifying solution

We were contacted by a person living in a designated area of Eastern Ontario who requested the French version of an inspection report conducted by the Electrical Safety Authority (ESA). The ESA is a Delegated Administrative Authority that does not meet the definition of a government agency under …
We were contacted by a person living in a designated area of Eastern Ontario who requested the French version of an inspection report conducted by the Electrical Safety Authority (ESA).
/en/our-work/case-stories/electrifying-solution

Problem extinguished

A man working at a French-language school board contacted us because he wanted to obtain the French version of the Fire Code (Regulation 213/07 of the Fire Protection and Prevention Act ) in order to know the provisions that apply to school facilities. The regulation is only available in English. …
A man working at a French-language school board contacted us because he wanted to obtain the French version of the Fire Code (Regulation 213/07 of the Fire Protection and Prevention Act) in order to know the provisions that apply to school facilities.
/en/our-work/case-stories/problem-extinguished

Cured by translation

We were contacted by a person who visited the Ontario Health Data Platform website to learn more about a Ministry of Health research project – only to discover the site was only available in English. We raised the issue with the Ministry, which explained that the site and the platform were not for …
We were contacted by a person who visited the Ontario Health Data Platform website to learn more about a Ministry of Health research project – only to discover the site was only available in English.
/en/our-work/case-stories/cured-translation

Improvements on track

We were contacted by a Francophone woman after she tried to call Metrolinx. Although she chose the French phone line, she said the agent who took the call could only speak English. The agent asked if she was able to continue the conversation in English, which she declined to do. The agent then …
We were contacted by a Francophone woman after she tried to call Metrolinx. Although she chose the French phone line, she said the agent who took the call could only speak English.
/en/our-work/case-stories/improvements-track

The award goes to…

We were contacted by a person who watched the Trillium Awards ceremony on Facebook on June 17, 2020, which was held in English only. This person was particularly offended by the fact that the portion of the awards ceremony for French-speaking artists was in English only. We raised the issue with …
We were contacted by a person who watched the Trillium Awards ceremony on Facebook on June 17, 2020, which was held in English only.
/en/our-work/case-stories/award-goes

Errors identified

In February 2021, the government launched an online consultation to get ideas and feedback on its plan to introduce a digital ID (digital identification). The goal of the program is to make it easy and completely secure for individuals and businesses in Ontario to prove their identity online. A …
In February 2021, the government launched an online consultation to get ideas and feedback on its plan to introduce a digital ID (digital identification).
/en/our-work/case-stories/errors-identified