A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services. He had been waiting for three months and his existing licence had expired, which threatened to affect his …
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A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services.
Costly mistakes
After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months. It also neglected to send information about the woman’s finances to the Ontario Disability Support …
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After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.
Name changer
In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change. But 12 years later, when he requested a long-form version, it still showed the stepfather’s surname – and …
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In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change.
Identity issue
A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario. She had presented her expired Canadian passport as documentation to obtain the new card, but was told it wasn’t acceptable. We …
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A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario.
Better late than never
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
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A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
Getting it Right
Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M B U D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N T A R I O • M A R C H 2 0 0 6 …
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Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
A Game of Trust
OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft https://www.ombudsman.on.ca/Resources/Reports/A-Game-of-Trust.aspx?lang=en-CA Director Special Ombudsman Response Team (SORT) …
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Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
Building Clarity
Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 https://www.ombudsman.on.ca/Resources/Reports/Building-Clarity.aspx?lang=en-CA …
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Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)
Allison Jones The Canadian Press May 4, 2023 A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part …
Ombudsman calls for change at failing LTB (Canadian Apartment)
This link opens in a new tab Canadian Apartment May 4, 2023 Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only …
Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)
Lucas Powers This link opens in a new tab CBC News May 3, 2023 A "perfect storm" of factors including the 2018 election, inefficient practices and the COVID pandemic has left Ontario's trouble-plagued Landlord and Tenant Board (LTB) "fundamentally failing" to provide swift justice, the province's …
Ombudsman calls for legislative change, overhaul of “moribund” Landlord and Tenant Board
(TORONTO – May 4, 2023) Tens of thousands of Ontarians have been denied fast, fair access to justice and suffered hardship because of “excruciatingly long” delays at the Landlord and Tenant Board, Ombudsman Paul Dubé reveals in his latest investigation report, released today. Severe backlogs, staff …
