Keeping the lights on

A mother contacted us in a panic when she received notice that her electricity would be disconnected the next day. She told us this would seriously impact her ability to care for her daughter, who has special needs that require her to have lights on through the night.

Result: We stepped in quickly to figure out what happened. We learned that Ontario Works (OW) had sent a cheque to the hydro company to cover overdue payments. We connected the OW caseworker with the hydro company to confirm the cheque details, and the disconnection was cancelled.