Fiscal fumble

A woman complained to us that the Trillium Drug Program made a mistake in calculating her out-of-pocket costs because they used an income tax return from the wrong year.

Result: After speaking with program staff, we confirmed they were required to use information from the previous tax year, but their forms did not clarify this or include clear reassessment instructions. As a result, they updated their informational documents and application form to include these details.