Decades later

A man who was born in Portugal but has been a Canadian citizen for more than 50 years sought our help in renewing his health card. He did not have his original citizenship documents, and the Ontario Health Insurance Plan had extended his coverage to allow him time to get replacements. However, he had not been able to do so, due to serious health issues.

Result: After we raised the man’s case with Ministry of Health officials, his request for another extension was processed on an urgent basis, and he thanked us for our help.