Stair-struck
A business owner complained to us after his municipality informed him that a set of stairs on the back of his building encroached on municipal property.
Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 9 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A business owner complained to us after his municipality informed him that a set of stairs on the back of his building encroached on municipal property.
A business owner complained to us after his municipality informed him that a set of stairs on the back of his building encroached on municipal property. He told us his family had operated a business in the building for 40 years before buying the land from the city in 2004 and had never been told the stairs weren’t on his own property.
RESULT: After we spoke with municipal officials, they worked with him to resolve the encroachment issue. The man was grateful for our help in facilitating the process.