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A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages.
A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages. He had registered for a secure email program offered to ODSP clients who wish to communicate with case workers without having to phone or meet with them in person. Our staff checked with ODSP staff and found the case worker was on a leave of absence – and her colleagues were only checking her phone messages, not emails. When they looked into the man’s case, they discovered some documents needed to be updated; once this was done, his shelter assistance was reinstated.