Guard let down

A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services. He had been waiting for three months and his existing licence had expired, which threatened to affect his job. Ombudsman staff discovered the application he submitted through ServiceOntario had gone to the Ministry, but wasn’t processed due to human error. The man received his licence and the Ministry confirmed it was an isolated incident, not a problem with its systems.