Sudden shutoff

A woman who was in hospital sought our help after water service was cut off to her home, where her son, who has autism and medical needs, was receiving at-home care in her absence. She told us she had a payment plan with the water service provider and had paid her bills. She was worried for her son, whose treatment would have to be put on hold without water service.

Result: We made inquiries with the municipality and the utility and discovered that the woman’s water bill payments had been sent to the wrong account. The service provider clarified what information they required to turn the mother’s water back on and relayed this back to her so it could be restored.