ATTENTION – OFFICE CLOSED – MONDAY, OCTOBER 13: The Office of the Ombudsman of Ontario will be closed on Monday, October 13. Our phone lines will also be closed. Our services will resume on Tuesday, October 14 at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
An inmate reached out to us to complain about a rapidly approaching court date.
An inmate reached out to us to complain about a rapidly approaching court date. He was scheduled to appear in court in person, but the courthouse was a 15-hour drive away, and facility staff had not made travel arrangements to get him to court.
Result: We made immediate inquiries with senior staff at the facility, who confirmed that they had made an error when adding the inmate’s court date into the system. They took care of the arrangements and made sure the inmate was transported to court for his scheduled appearance.
