Urgency overlooked

An injured inmate sought our help with complications related to his eye socket, which had become seriously swollen. He told us he had raised this multiple times with health care staff, who had dismissed his concerns, suggesting it was just swelling and not a cause for alarm.

Result: We immediately reached out to health care staff at the facility to make sure the man could see a doctor as soon as possible. The doctor ordered a scan of his head, which confirmed the man’s orbital bone was fractured, and he was referred for surgery.