A Russian-speaking woman came to us for help in dealing with her daughter’s care through Ontario Health at Home.
A Russian-speaking woman came to us for help in dealing with her daughter’s care through Ontario Health at Home. Since this matter falls under the mandate of the Patient Ombudsman, we referred her to them. However, she struggled to navigate the automated phone system and could not reach a live representative who could help her in Russian.
Result: We reached out to the Patient Ombudsman’s office to explain the woman’s situation. They called her the same day with the help of an interpreter.
