Certified win

A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate. He told us he had tried for months to get a new one, but the Office of the Registrar General insisted on birth and parental information that he was unable to provide.

Result: We made extensive inquiries with ServiceOntario and the Deputy Registrar General in this case. Ultimately, ServiceOntario matched his signature with one on the application for his old birth certificate, and provided him with a new one. He was then able to get the required photo ID and claim his lottery winnings.