Without consent

A First Nations grandparent complained to us after a school board used medicated lice shampoo on one grandchild and attempted to use it on another, both times without consent. The grandparent likened this action to past treatment of Indigenous students in residential schools.

Result: The family raised their concerns with the board, which investigated the incident and met with them. The board ultimately apologized, made staffing changes, and implemented new staff training to avoid similar incidents in future. Ombudsman staff stayed in touch with the family throughout and reviewed the board’s response. We confirmed that it had taken steps to address the grandparent’s concerns.