Subsidy sorted

A mother had been trying to reach her Ontario Works (OW) caseworker for more than a month about her daycare subsidy application. She was paying the full rate for her child’s daycare while she waited for a response.

Result: After we made inquiries with OW about her case, the mother was approved for the subsidy and was issued a full refund for the more than $2,000 in child care costs she incurred because of the delay. The mother told us: “I sincerely don’t think I would have had much luck if it wasn’t for your intervention, and consistent pressure on them to rectify the situation. Thank you, from the bottom of my heart… you made the holidays far less stressful, and helped make it possible to actually give my children gifts this year.”