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Make a Complaint

Make a complaint

Do you have a complaint about a government service or agency? Start the process
 

Do you have a complaint about an Ontario government service, or ontario Municipality, university, or school board?


Fill out a complaint form, or read on to see if the Ombudsman can help you. 

Can the Ombudsman help you?

Have you already tried to resolve your problem with the organization’s complaint procedures? If you aren’t sure what options are available, you can speak to the organization directly or the Ombudsman’s staff can assist you.


Can the Ombudsman investigate your complaint?

Find out if the Ombudsman can investigate the government organization by checking our “Who We Oversee” database. The Ombudsman oversees more than 1,000  public sector bodies (such as municipalities, universities,and school boards) and provincial ministries, Crown corporations, administrative tribunals, agencies, boards and commissions, and deals with more than 23,000 complaints a year.

Under Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014, the Ombudsman’s mandate has been expanded to the “MUS” part of Ontario’s “MUSH sector” (municipalities, universities, school boards, hospitals and long-term care homes, children’s aid societies and police): The Ombudsman can investigate complaints about school boards as of September 1, 2015, and municipalities and universities as of January 1, 2016. 

The Ombudsman CANNOT investigate hospitals and long-term care homes, but will oversee the Patient Ombudsman once it is established under Bill 8. The Ombudsman also has no jurisdiction over private companies or individuals, doctors, lawyers, decisions of judges or courts, the Ontario Cabinet, or the federal government.

Are you ready to submit your complaint?

Fill in an online complaint form (for other options, see below).
It is also helpful to:

  • Get the names and titles of the people you have dealt with at the government or public sector body;
  • Keep track of the dates of your contact with them;
  • Keep all written communication relating to your complaint.

How to complain:

Submit a complaint online

Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.


Telephone

 

Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY(teletypewriter): 1-866-411-4211

Calls with our Office may be recorded for quality assurance and training purposes and/or to ensure an accurate and exact record.

Email:

info@ombudsman.on.ca

Fax:
416-586-3485


Mail:
Print our complaint form (PDF)
Office of the Ombudsman of Ontario
Bell Trinity Square
483 Bay Street, 10th Floor, South Tower
Toronto, ON
M5G 2C9

In person:

An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830  to schedule an appointment.

The office is located at 483 Bay Street, (Bell Trinity Square, 10th Floor, South Tower), Toronto. Office hours are from Monday to Friday, 9 a.m. to 4:30 p.m.

More questions?

Review our Frequently Asked Questions. Or call 1-800-263-1-830 during office hours to speak to Ombudsman staff.