Our work

At Ombudsman Ontario, we’re dedicated to ensuring fairness and accountability in government and public services. Every year, we help thousands of Ontarians resolve issues with public sector organizations.

Our work doesn’t just fix individual problems – it often leads to broad improvements that benefit everyone.

Our reports highlight systemic issues we’ve uncovered, the recommendations we’ve made to improve services, and the progress being made. Case summaries showcase real examples of how we’ve helped people resolve their concerns, while our brochures are available in 15 languages.

We invite you to explore this section of our website and see how we’re working to ensure fairness for all Ontarians.

Case stories

Every year, we help thousands of people solve problems with government and public sector services. These case stories show how we work to ensure Ontarians are treated fairly.

Ombudsman Paul Dube releasing report at press conference

Investigations

We investigate major systemic issues and make recommendations to improve public services. These recommendations have resulted in benefits to millions of Ontarians.

A collage of Ombudsman Ontario annual report covers.

Annual reports

The Annual Reports of the Ombudsman and French Language Services Commissioner provide concrete examples about how we’ve prompted improvements to government and public services.

Municipal meetings

In Ontario, municipalities are required to appoint an investigator to take complaints about closed meetings. Learn more about making a complaint about a closed municipal meeting.

Submissions to government

The Ombudsman and French Language Services Commissioner provide expert input on proposed legislation, drawing on their extensive experience addressing systemic issues and ensuring fairness.

On a table, various Ombudsman Ontario brochures and handouts.

Brochures, posters and resources

Find brochures, posters, and other helpful resources to print and share.

Ombudsman staff with friends and families at Pride Toronto 2025

Outreach and engagement

Our team goes to conferences, community gatherings, local fairs and other events to share information, listen to concerns and answer questions. We believe in learning from communities about the problems they’re facing so we can help improve public services.