The Ombudsman is an Officer of the Ontario Legislative Assembly who is independent of government and political parties. Our office promotes fairness, accountability and transparency in the public sector by resolving and investigating public complaints and systemic issues within the Ombudsman’s jurisdiction. The Ombudsman is appointed for a five-year renewable term and his powers and authorities are set out in the Ombudsman Act.
As of May 1, 2019, our Office has added two new teams to our organizational structure, reflecting our new oversight of children and youth in care, and French language services.
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Ombudsman - Paul Dubé
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Deputy Ombudsman - Barbara Finlay
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Deputy Ombudsman and French Language Services Commissioner - Kelly Burke
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Early Resolutions
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Complaint intake, triage, referrals, issue identification and analysis, research and complaint resolutions.
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Director: Eva Kalisz Rolfe
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Investigations
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Individual investigations, proactive work, complex complaint resolutions, identification of trends and systemic issues.
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Director: Sue Haslam
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Children and Youth Unit
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French Language Services Unit
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Early resolutions, investigations, reports and outreach related to complaints and systemic issues regarding French language services in designated areas.
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Commissioner: Kelly Burke
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Legal Services
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Legal support, evidence analysis, report preparation, municipal open meeting investigations.
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General Counsel: Laura Pettigrew and Wendy Ray
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Special Ombudsman Response Team (SORT)
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Human Resources and Administration
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Recruitment, training, human resources administration and facilities.
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Director: Cheryl Fournier
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Finance and Information Technology
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Communications
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Reports and publications, website, media relations, social media, video, presentations and outreach activities.
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Director: Linda Williamson
