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November 27, 2017

27 November, 2017

Speaker's Corner: Making police accountable long overdue (Law Times)

There are many communities that have for years decried a crisis of confidence in Ontario police. The province’s much-anticipated new omnibus policing legislation, packaged as the Safer Ontario Act, 2017, appears to have been met with general optimism — perhaps as much a measure of the broad need and desire for change as it is of the bill itself.

July 8, 2017

8 July, 2017

I’m here to help (Toronto Sun)

As Ontario’s ombudsman, my job is to make the government work better for you.

May 31, 2017

31 May, 2017

Ombudsman Strategies for Getting to Yes and Beyond: Acceptance and Implementation of Recommendations

The role of an ombudsman is to promote accountability, transparency, and fairness in the public sector. This mandate is fulfilled by receiving citizens’ complaints about a branch of government or a public sector body, determining whether the complaint has merit, and if so, working collaboratively with stakeholders to get the problem resolved.