Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

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June 27, 2017

27 June, 2017

Motherhood issue

An inmate who was 29 weeks into a high-risk pregnancy contacted us in fear that she would lose her baby due to lack of care. She complained of delays in being referred to prenatal appointments, in being taken to hospital, and in accessing her health record.

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June 27, 2017

27 June, 2017

Security risk

An inmate who had been in segregation for nine months – because the facility had concerns about his and others’ safety and security – complained to our office that it was harming his mental health and he needed to see a psychiatrist.

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June 27, 2017

27 June, 2017

Sweet relief

An inmate with diabetes who needed to take insulin before his meals complained to our office that correctional staff could only give it to him after meals.

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April 20, 2017

20 April, 2017

Out of Oversight, Out of Mind

Investigation into how the Ministry of Community Safety and Correctional Services tracks the admission and placement of segregated inmates, and the adequacy and effectiveness of the review process for such placements.

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November 8, 2016

8 November, 2016

Justice delayed

An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him.

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November 8, 2016

8 November, 2016

Best defence

A senior who was charged with threatening police complained that Legal Aid Ontario told him he was no longer eligible for their services after the Crown decided it would not seek to put him in jail if convicted.

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June 16, 2016

16 June, 2016

A Matter of Life and Death

Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations

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July 28, 2015

28 July, 2015

2014-2015 Annual Report

Ombudsman's Message: A decade of progress
This annual report is a milestone for the Ombudsman’s Office. We are approaching our 40th anniversary, and I have had the honour of serving Ontarians as Ombudsman for just over 10 of those years. The past decade has been a time of remarkable change and progress in government accountability. Even more lies ahead in the coming months, with the historic expansion of our mandate to municipalities, universities and school boards.

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July 28, 2015

28 July, 2015

Pearly rights

A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed.

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July 28, 2015

28 July, 2015

Return to sender, address unknown

A man contacted our Office in frustration when the Ministry repeatedly sent mail to his address for a former tenant. He had returned the envelopes several times with a note stating “this person does not reside at this address,” but the Ministry mail did not stop.

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June 11, 2013

11 June, 2013

The Code

Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.

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October 24, 2012

24 October, 2012

In the Line of Duty

Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.

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December 14, 2011

14 December, 2011

Oversight Undermined

Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.

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June 8, 2010

8 June, 2010

Coroner’s inquest delays

The Office of the Chief Coroner of Ontario sped up its process, improved its practices and addressed a backlog of cases after the Ombudsman launched an investigation in 2008 into complaints that mandatory inquests were not being held within a reasonable time frame.  Based on this result, the Ombudsman determined no further investigation was warranted, but continues to monitor the issue.

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September 30, 2008

30 September, 2008

Oversight Unseen

Investigation into the Special Investigations Unit's operational effectiveness and credibility.

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June 26, 2008

26 June, 2008

A Test of Wills

Investigation into Legal Aid Ontario’s role in the funding of the criminal defence of Richard Wills.

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March 26, 2007

26 March, 2007

A Game of Trust

Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.

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February 27, 2007

27 February, 2007

Adding Insult to Injury

Investigation into the treatment of victims by the Criminal Injuries Compensation Board.

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