Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

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August 10, 2017

10 August, 2017

The Route of the Problem

Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year.

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June 27, 2017

27 June, 2017

Cleared to drive

A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.

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June 27, 2017

27 June, 2017

Credit deserved

The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations.

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June 27, 2017

27 June, 2017

Monitors, not medics

The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed.

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June 27, 2017

27 June, 2017

Photo finish

A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification.

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November 8, 2016

8 November, 2016

Signal co-ordination

After narrowly escaping being hit by an Ontario Northland Railway train near her home, a woman requested an automatic signal be installed to prevent future incidents.

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November 8, 2016

8 November, 2016

System error

After a 30-day suspension, a woman visited a ServiceOntario office and paid the $150 fee to have her licence reinstated.

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November 8, 2016

8 November, 2016

Bureaucratic brake

A senior complained that after he sent a medical report to the Ministry as required for his driver’s licence, he was told it could not be found and he would have to submit it again.

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November 8, 2016

8 November, 2016

Teachable moment

After a teacher-in-charge kept a student out of class for more than two hours over an incident, the student’s mother complained to us about the board’s response to her concerns.

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November 8, 2016

8 November, 2016

Better, not late

The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address.

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November 8, 2016

8 November, 2016

The safer way

The mother of a Grade 4 student was concerned for her son’s safety because he had to cross a busy intersection on his walk to school.

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November 8, 2016

8 November, 2016

No place like home

A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues.

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November 8, 2016

8 November, 2016

Cars curbed

A woman complained to us after trying for months to get a school board to respond to her safety concerns about vehicles regularly driving up onto a curb on school property near an entrance for young children.

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October 19, 2016

19 October, 2016

Outside the zone

A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area.

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August 31, 2016

31 August, 2016

A matter of exposure

A student complained that one of his female classmates was refused entry into class for having her shoulders exposed.

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August 31, 2016

31 August, 2016

Entry Prohibited

A woman complained to us after she and her husband received a ‘Notice of Prohibition of Entry’ from a board in October 2012, with no end date or written rationale provided.

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June 30, 2016

30 June, 2016

Taking the long way home

A mother felt that her daughter's school board didn't follow its own rules after she tried to appeal a change to her daughter's school bus route, which effectively doubled the amount of time her daughter spent on the bus.

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May 31, 2016

31 May, 2016

Bus stop safety concerns

A parent complained to our office after a school board decided to move their child's bus stop 300 metres to a busier intersection.

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April 29, 2016

29 April, 2016

Clarifying the process

A parent complained to our office after the school board looked into her conflict-of-interest complaint about two trustees who participated in decisions to close a local high school.

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March 31, 2016

31 March, 2016

Rural bus route dilemma

A woman contacted our Office when she discovered the school board would only bus her granddaughter to a school that was more than twice as far away as the next closest option.

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February 29, 2016

29 February, 2016

Calculated distance

We received a complaint that several students in the same neighbourhood were deemed ineligible for busing despite believing they lived within the school's distance requirements policy, and that the board would not provide the walk distance calculation to the complainant or other parents.

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January 29, 2016

29 January, 2016

Home school solution

A teenage boy with autism who was only permitted to attend class for 45 minutes a day due to aggression issues was refusing to return to school because of an incident when police were called.

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December 31, 2015

31 December, 2015

In need of a space

A primary school student with special needs was put on a waiting list for placement in a support program for children with autism. The boy's mother was told that a spot was unlikely to become available soon. Concerned that her child's needs were not being met, she escalated her concerns with the school board and then called our Office.

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November 30, 2015

30 November, 2015

Improving busing services

The mother of a kindergartner with special needs contacted the Office with concerns about busing services.

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April 30, 2014

30 April, 2014

Better Safe Than Sorry

Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.

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June 10, 2011

10 June, 2011

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.

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