Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.

He also investigates complaints about closed municipal meetings under the Municipal Act. Find your closed meeting investigator and read about closed meeting cases here.

Use the filters to find the reports and case studies you are looking for.

Filter By

June 26, 2018

26 June, 2018

Change of address

An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed.

Topics include:Les sujets incluent:

June 26, 2018

26 June, 2018

Have licence, will travel

A woman seeking to renew her driver’s licence was given a temporary one, valid for three months, and told her new licence would be mailed in 6-8 weeks.

Topics include:Les sujets incluent:

June 26, 2018

26 June, 2018

Bugs in the system

An elderly woman contacted us after she was unable to get provincial officials to respond to her about a blocked highway culvert near her home that had become a mosquito breeding ground.

Topics include:Les sujets incluent:

June 26, 2018

26 June, 2018

On the road again

An Ontario man who had temporarily moved to B.C. was told upon his return that his motorcycle licence had been cancelled and he would have to go through the testing process again.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Cleared to drive

A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Photo finish

A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Signal co-ordination

After narrowly escaping being hit by an Ontario Northland Railway train near her home, a woman requested an automatic signal be installed to prevent future incidents.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

System error

After a 30-day suspension, a woman visited a ServiceOntario office and paid the $150 fee to have her licence reinstated.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Bureaucratic brake

A senior complained that after he sent a medical report to the Ministry as required for his driver’s licence, he was told it could not be found and he would have to submit it again.

Topics include:Les sujets incluent:

April 30, 2014

30 April, 2014

Better Safe Than Sorry

Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.

Topics include:Les sujets incluent:

June 10, 2011

10 June, 2011

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.

Topics include:Les sujets incluent: