Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.

He also investigates complaints about closed municipal meetings under the Municipal Act. Find your closed meeting investigator and read about closed meeting cases here.

Use the filters to find the reports and case studies you are looking for.

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June 26, 2018

26 June, 2018

Builder beware

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.

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June 26, 2018

26 June, 2018

Double trouble

A mother and adult daughter, both ODSP recipients who live together, complained to us about a mixup after the daughter successfully applied for ODSP for herself from a different office than the one where her mother was a client.

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June 26, 2018

26 June, 2018

Mailbox full

A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages.

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June 26, 2018

26 June, 2018

Brother’s keeper

We helped sort out a case of mistaken identity between the FRO and a man who could not insure his house because a writ was registered in his name for unpaid support obligations – even though it was his brother who actually owed support arrears.

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June 26, 2018

26 June, 2018

Cold case

A man contacted our office after the FRO issued an order to garnish his Old Age Security payments and his federal pension, according to a court order from 1982.

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June 26, 2018

26 June, 2018

Sharing the wealth

A woman who was owed more than $17,000 in spousal and child support came to our Office for help in liaising with FRO officials.

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June 26, 2018

26 June, 2018

Clearer definition

An ODSP recipient complained to us about the Social Justice Tribunal of Ontario’s decision on her eligibility for the ODSP’s Work-Related Benefit.

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June 27, 2017

27 June, 2017

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.

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June 27, 2017

27 June, 2017

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.

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June 27, 2017

27 June, 2017

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.

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June 27, 2017

27 June, 2017

Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.

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November 8, 2016

8 November, 2016

Painful delay

A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits.

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November 8, 2016

8 November, 2016

Held at the border

A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court.

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November 8, 2016

8 November, 2016

Follow the money

A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked.

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November 8, 2016

8 November, 2016

An arresting mistake

A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.

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August 24, 2016

24 August, 2016

Nowhere to Turn

Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.

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July 28, 2015

28 July, 2015

A sign of relief

A mother was concerned about the lack of support and funding for her 19-year-old son, who has autism and aggressive behavioural issues. He had recently been taken to hospital by police after an incident when he became agitated and violent.

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July 28, 2015

28 July, 2015

Handling with care

The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be able to look after him on a long-term basis.

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July 28, 2015

28 July, 2015

Wrong, wrong, wrong

A woman complained to the Ombudsman in May 2013 that her ex-husband owed $46,000 in spousal support and the FRO was not enforcing a court order that he pay it.

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July 28, 2015

28 July, 2015

Labour pain

A woman came to us after she could not reach her ODSP case worker for two months. The woman was receiving Employment Insurance benefits of $295 per week, which were deducted from her monthly ODSP cheque of $1,842, but they had ended two months earlier. Despite this, the ODSP continued to take deductions from her cheque.

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July 28, 2015

28 July, 2015

Past the due date

The mother of a young man with significant mental health problems came to the Ombudsman because her son, who was receiving ODSP benefits, had been threatened with eviction from his group home because his rent had not been paid via ODSP.

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July 28, 2015

28 July, 2015

Crisis of care

The family of a 69-year-old woman with developmental disabilities contacted the Ombudsman because they could no longer care for her. She was in hospital after she was assaulted at her day program, but would have nowhere to live after she was discharged.

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July 28, 2015

28 July, 2015

Settling an account

A man contacted our Office because he suspected the Family Responsibility Office had miscalculated the amount he owed for child and spousal support by almost $3,800. He had written the FRO three times in the past 18 months, but it did not acknowledge his letters or adjust his account.

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July 28, 2015

28 July, 2015

Going the distance

The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.

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July 28, 2015

28 July, 2015

Bullied and baffled

A mother contacted us in frustration because she couldn’t get help for her nine-year-old daughter, who had been severely bullied and injured at school, and was expressing thoughts of self-harm.

 

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April 13, 2007

13 April, 2007

Mental health services for military Children: Collateral Damage

The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan.

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August 9, 2006

9 August, 2006

It's All in the Name

Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.

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May 31, 2006

31 May, 2006

Losing the Waiting Game

Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.

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May 20, 2005

20 May, 2005

Between A Rock and A Hard Place

Investigation into parents of children with special needs being forced to relinquish custody of their children to obtain necessary residential care.

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