Identity issue

Identity issue

June 27, 2017

27 June, 2017

A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario.

A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario. She had presented her expired Canadian passport as documentation to obtain the new card, but was told it wasn’t acceptable. We clarified with ServiceOntario and the Ministry of Transportation that the woman could still use her surrendered licence as photo identification.