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November 8, 2016

8 November, 2016

A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.

A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted. We discovered that for this program, the college only made acceptance offers to students over the phone, not by mail or email. College officials did phone the woman, but were unable to reach her or leave a message, because she did not have voicemail. As a result of our intervention, the woman was able to register in the program, and the college committed to consider making acceptance offers by email in future.