Annual Reports

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

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June 27, 2017

27 June, 2017

2016-2017 Annual Report

Ombudsman’s Message - New Era of Oversight
As I report on this, my first full year as Ontario Ombudsman, I am encouraged by several recent developments that signal a trend toward stronger oversight of public sector bodies in this province.

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November 2, 2016

2 November, 2016

2015-2016 Annual Report

Ombudsman's Message - Expanding our Horizons
It is an honour and a privilege for me to serve as Ontario’s seventh Ombudsman. I am particularly grateful for the opportunity to lead such a remarkable team; one I have long held in high esteem. Collectively, we are dedicated to serving the people of Ontario and passionate about our role in enhancing governance and promoting administrative fairness.

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July 28, 2015

28 July, 2015

2014-2015 Annual Report

Ombudsman's Message: A decade of progress
This annual report is a milestone for the Ombudsman’s Office. We are approaching our 40th anniversary, and I have had the honour of serving Ontarians as Ombudsman for just over 10 of those years. The past decade has been a time of remarkable change and progress in government accountability. Even more lies ahead in the coming months, with the historic expansion of our mandate to municipalities, universities and school boards.

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June 23, 2014

23 June, 2014

2013-2014 Annual Report

Ombudsman’s Message: Reaching new heights
This year has been an exceptional one for my Office, for both the sheer volume of public complaints and systemic investigations that we managed, and the historic progress that was achieved towards modernizing our mandate.

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July 8, 2013

8 July, 2013

2012-2013 Annual Report

Ombudsman's Message: The Multipurpose Ombudsman

The stories in this report, arising from the 19,726 cases we received in 2012-2013, demonstrate how my Office uses a variety of tools to resolve individual and systemic concerns. Picture a “Swiss Army”-style knife with all sorts of useful accountability gadgets: A barometer, a horsefly, an oil can, a safety valve and more.

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