ATTENTION – PHONE LINE CLOSED – TUESDAY, SEPTEMBER 16 : Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 16 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A single mom of a child with a disability contacted us in desperation.
A single mom of a child with a disability contacted us in desperation. She had purchased a new house, but the tenants living there refused to move out, and owed more than $20,000 in rent. As the woman waited for a hearing with the Landlord and Tenant Board, she had to stop therapy for her daughter and was maxing out her credit cards to cover both the mortgage on the house and her own rented residence. Her request for a faster hearing had been denied. After we raised this case with LTB officials, the Board revisited the woman’s request and she was granted an expedited hearing.
