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A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.
Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].
A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.
A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test. The third party that administered testing at this centre told us that they don’t allow any animals, including service animals, in vehicles. We raised this case with officials at the Ministry. Shortly thereafter, we were told that service animals are now allowed in all DriveTest vehicles, and the DriveTest website was updated to reflect this change.