Please remain seated

A man studying online for his real estate certification complained to us after he was accused of leaving his seat during a virtual exam and then locked out of the program. He insisted that he had never left his seat, and that a glitch in the virtual proctoring technology had mistakenly identified him as an “imposter.” He had already raised the issue with the college, which acknowledged the error – but didn’t absolve him of cheating, which he feared would affect his academic standing. As a result of our review, the college apologized to the man, officially acknowledged he had not cheated, and said it would review its relationship with the company that provided the virtual proctoring service.

Read about how we helped other people in our Selected cases.