Delay of name

A mother complained to us about delays in obtaining long-form birth certificates for her two university-aged children, who needed the documents to apply for post-secondary education funding. Our inquiries with the Registrar General’s office revealed that the documents were stalled in its system because the mother had mistakenly listed her child instead of herself as the applicant on one of the two request forms. Once this error was corrected, we confirmed that both long-form birth certificates were sent.