Clean record

A woman who needed to drive to visit her husband in hospital sought our help after ServiceOntario told her she could not renew her licence. The issue was an old driving offence on her record, which required that she complete three tests before her licence would be valid. She told us she had successfully appealed the charge years ago and the testing requirement had been lifted. We raised the case with Ministry of Transportation officials, who confirmed the woman’s story and acknowledged their records had not been updated. They fixed the error and the woman was able to renew her licence, to her great relief.