Sharing the wealth

The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months. They were told they would have to submit the man’s death certificate, along with information about where the winning ticket was purchased, which was missing from his original claim form. After they still received no response, Ombudsman staff contacted OLG officials, who explained that the case had been delayed due to staff turnover, and more documentation was needed. They then obtained the necessary information from the family, who have since received the prize money.