Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.
Issues: Rights (Good care); Rights (Get help)
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled. She thought her children's aid society worker had cancelled her health coverage. We determined that the card wasn't cancelled, but required updated information, which she quickly received.
Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
