ATTENTION: The Office of the Ombudsman of Ontario will be closed on Monday, February 16th. Our phone lines will also be closed. Our services will resume on Tuesday, February 17th at 9 a.m. Complaints can still be filed using our online complaint form or via email at [email protected].
A cannabis purchaser received a delivery from the OCS that turned out to be an empty box.
A cannabis purchaser received a delivery from the OCS that turned out to be an empty box. OCS officials told him he could place a new order without charge, but he would first have to print out a return shipping label, attach it to the empty box, and send it back to them. Faced with the absurdity of having to return an empty box for a refund, he complained to our Office. After Ombudsman staff made inquiries, the OCS expedited his replacement order, without requiring him to return the original box.
