Too far to go

A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed. However, the only program available in her field would have required a five-hour daily commute. She was offered a partial refund under the Training Completion Assurance Fund, but Ombudsman staff determined she should be eligible for a full refund, as the long commute would be an undue hardship. We arranged for her request to be reconsidered, and she was granted a full refund.

Read about how we helped other people in our Selected cases.