A processing predicament

A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.

A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a waitlist. Our Office referred her to OUAC first, to determine whether the error occurred as a result of a technical error in its online acceptance process, or on her end. Ombudsman staff explained that she could return to our Office if she was unable to resolve the matter by contacting OUAC.

Read about how we helped other people in our Selected cases.