December 31, 2018

31 December 2018

New mandate, new challenges: Ombudsman reflects on 2018 and year ahead

In his year-end message, reviewing his office’s work in 2018, Ontario Ombudsman Paul Dubé notes that historic changes will make the next year even more remarkable.

December 6, 2018

6 December 2018

Ontario Ombudsman’s mandate expanded

New legislation transfers jurisdiction over child protection system and French language services.

October 31, 2018

31 October 2018

Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store

Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.

September 27, 2018

27 September 2018

Ombudsman targets province’s driver licence suspension system - Ministry agrees to modernize cumbersome, confusing notification process

Ontario Ombudsman Paul Dubé today called on the Ministry of Transportation to overhaul the way it notifies drivers whose licences are suspended for unpaid fines – a process his investigation found to be unreasonable, unjust and wrong.

September 18, 2018

18 September 2018

Ombudsman assessing new complaints about OPP handling of officers’ operational stress injuries and suicide

Ontario Ombudsman Paul Dubé has directed staff to assess new complaints and issues related to suicides and operational stress injuries among Ontario Provincial Police officers, to determine whether or not a follow-up investigation is warranted.

August 30, 2018

30 August 2018

Ontario Ombudsman to investigate Niagara region CAO hiring and related issues

Ontario Ombudsman Paul Dubé today announced he will conduct a formal investigation into matters related to the hiring of the Regional Municipality of Niagara’s Chief Administrative Officer (CAO).

July 18, 2018

18 July 2018

Niagara Region infringed journalist’s rights: Ombudsman

Ontario Ombudsman Paul Dubé today called on the Regional Municipality of Niagara to apologize publicly to a local journalist and a citizen blogger for seizing their property and ejecting them from a council meeting last December. The region’s actions were unreasonable, unjust, wrong and contrary to law, Mr. Dubé’s investigation found.

June 27, 2018

27 June 2018

Ombudsman details benefits of independent oversight Annual Report 2017-2018

Ontario Ombudsman Paul Dubé today cited improvements in accountability and bureaucratic leadership in several public sector bodies as a measure of how independent offices like his can make public services better.

May 11, 2018

11 May 2018

Ontario Ombudsman again nominated as one of Canada’s most influential lawyers

For the second straight year, Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.

May 1, 2018

1 May 2018

Ombudsman to investigate province’s handling of ambulance service complaints

Ontario Ombudsman Paul Dubé today announced an investigation into how the province oversees patient complaints and incident reports about ambulance services.

April 11, 2018

11 April 2018

Township should apologize, forgive property owner’s $11,700 debt

Ontario Ombudsman Paul Dubé today called on the Township of St. Clair to apologize to a resident for surprising her with a bill for $11,700.63 in by-law enforcement expenses that it had no legal authority to charge.

April 3, 2018

3 April 2018

Ombudsman welcomes province’s commitment to improving police de-escalation training

Ontario Ombudsman Paul Dubé today welcomed a news release from the Ministry of Community Safety and Correctional Services, confirming it is taking steps to transform how police use force across the province, as he recommended in a 2016 report.

February 22, 2018

22 February 2018

Ombudsman calls for amendments to policing bill to ensure effective civilian oversight

Ontario Ombudsman Paul Dubé today flagged several gaps in the province’s proposed new policing legislation, warning that they could undermine its promise of stronger civilian oversight of police.

February 21, 2018

21 February 2018

Ombudsman welcomes new legislation to reform correctional services, segregation

Ontario Ombudsman Paul Dubé today welcomed new legislation that promises to incorporate many of his recommendations to reform correctional services in the province, particularly the placement and monitoring of inmates in solitary confinement -- officially known as segregation.